What are the responsibilities and job description for the University Ticketing Manager position at The George Washington University?
Posting Details
I. Job Overview
Job Description Summary:
Reporting to the Scheduling Director, the University Ticketing Manager will manage all aspects of ticket operations for non-Athletic events at the George Washington University. This would include ticket fulfillment, customer service, box office operations, and sales reporting. The University Ticketing Manager will be a highly organized and detail-oriented individual with a passion for improving ticketing efficiencies and experiences for events at the University.
Job Description Summary/Responsibilities include:
Minimum Qualifications:
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 6 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 4 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
GW Staff Approach to Pay
How is pay for new employees determined at GW?
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
II. JOB DETAILS
Campus Location: Foggy Bottom, Washington, D.C.
College/School/Department: Division of Safety and Operation
Family Safety and Facilities
Sub-Family Venue Management
Stream Management
Level Level 2
Full-Time/Part-Time: Full-Time
Hours Per Week: 40
Work Schedule: Hours of work must be flexible and varied to meet the demands of the events of the University
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework: Yes
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S014222
Job Open Date: 06/01/2026
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
I. Job Overview
Job Description Summary:
Reporting to the Scheduling Director, the University Ticketing Manager will manage all aspects of ticket operations for non-Athletic events at the George Washington University. This would include ticket fulfillment, customer service, box office operations, and sales reporting. The University Ticketing Manager will be a highly organized and detail-oriented individual with a passion for improving ticketing efficiencies and experiences for events at the University.
Job Description Summary/Responsibilities include:
- Responsible for events through the entire ticketing process
- Manage daily ticket sales, deposits and reconciliation, and prepare reports and financial settlements
- Point of contact for all ticket-related questions and box office inquiries
- Assist in the development of ticket policies and procedures across venues
- Collaborate with Athletics on ticketing policies and procedures
- Develop full knowledge of the Ticketmaster system
- Works events in all venues as needed
- Collaborate with staff and clients/promoters for all ticketed event needs
- Supervises Box Office/Ticketing staff
- Knowledgeable of current industry standards and trends
Minimum Qualifications:
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 6 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 4 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
- Act in alignment with the Universities core values
- Team player that can work effectively with a variety of personalities
- Establish and maintain effective working relationships with internal and external partners
- Strong communication skills, both verbally and written
- Ability to identify problems, while providing solutions
- Make independent decisions to resolve customer service issues/complaints
- Learn and adapt quickly
- Exceptional attention to detail
- Strong time management and organizational skills
- Exercises integrity and the ability to use good judgment in the scope of assigned authority
- Ability to be flexible while continuing to prioritize and manage multiple tasks/projects and staff needs
- Experience with Ticketmaster systems, including TM Host, Archtics, and Account Manager, is desired
GW Staff Approach to Pay
How is pay for new employees determined at GW?
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
II. JOB DETAILS
Campus Location: Foggy Bottom, Washington, D.C.
College/School/Department: Division of Safety and Operation
Family Safety and Facilities
Sub-Family Venue Management
Stream Management
Level Level 2
Full-Time/Part-Time: Full-Time
Hours Per Week: 40
Work Schedule: Hours of work must be flexible and varied to meet the demands of the events of the University
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework: Yes
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S014222
Job Open Date: 06/01/2026
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Salary : $65,253 - $94,508