Order Management Coordinator

Order Management /Client Services Coordinator

Pay: $25- 30/HR

Duration:15 months (Temp to Perm)

M-F 8am-5pm

100% On-Site

Required experience: SAP (order entry and materials management) and supply chain knowledge with dangerous goods, attention to detail, goal oriented, multi-tasker,

The Client Services Representative will ensure high customer satisfaction by taking care of fast and reliable customer order/ customer request handling throughout the entire order to cash process.

• Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment
• Provide customers with order status, requested documents, shipping dates and tracking proactively and when additional requests are received
• Work with the commercial team to provide quotations for sales inquiries for both potential and existing customers
• Entry and Management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution. This includes follow up with internal stakeholders for closure, determining and participating in the development of root cause, corrective/preventative actions, and participation in trainings required by Customer Service to eliminate future occurrences
• Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair
• Engage with internal stakeholders such as Material Planners, Transportation, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests
• Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs
• Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department
• Support creation and maintenance of standard operating procedures (SOPs) for customer services
• Participate in projects related to Order to Cash process improvements to ensure the effectiveness of Customer Service in these processes.
• Work to achieve maximum efficiency in a team environment and support peers when needed
  
  

Minimum Qualifications:

• High School Diploma
• 3 years Customer Service Experience
  
  

Preferred Qualifications

• Bachelor's Degree
• Supply Chain Experience
• Export Experience
• Strong Leadership and Analytical skills
• Strong customer-orientation, diplomatic
• Strong interpersonal communication and written skills, proactive problem-solving and trouble shooting skills, managing crisis and the ability to multitask effectively.
• Highly motivated and organized, with attention to prioritizing incoming tasks and strong attention to detail
• Able to meet the challenges of a dynamic and agile environment, while maintaining a strong level of professionalism.
• Cultural sensitivity
• Working knowledge of Microsoft Word, Excel, Outlook, Teams
• Strong ability to efficiently build up relationships and networks
• Experience with customer service software preferred (e.g. SAP, ERP, SFDC) Understanding the sales order process
  
  

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