What are the responsibilities and job description for the Desktop Technician III position at The Fountain Group?
We are a national staffing firm and are currently seeking a Desktop Technician II for a prominent client of ours. This position is located in Clark, NJ (On-site). Details of the position are as follows:
Job Details:
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Job Details:
- Pay: $27.96/hr to Start!!
- 1 year assignment, possibility for extension based on performance and budget.
- Monday - Friday, 8:00 AM - 5:00 PM (1 hour lunch).
- Position will be responsible for providing exceptional walk-up support to our campus employees, resolving a wide range of hardware, software, and connectivity issues. You will also act as an escalation point for Level 1 support and ensure all incidents are handled efficiently through our ServiceNow ticketing system.
- Kiosk & Walk-Up Support: Provide immediate, face-to-face technical assistance for employees visiting the IT Kiosk, ensuring a welcoming and service-oriented experience.
- Hardware & Hardware Setup: Configure, image, deploy, and troubleshoot laptops, desktops, mobile devices (iOS/Android), Cisco IP phone handsets, and MS Teams Room Equipment.
- Software & Application Support: Install and troubleshoot L'Oréal standard software, including Windows 11, Mac OS, Microsoft Office 365, Microsoft Teams, and Adobe Creative Cloud.
- Account Administration: Manage and maintain user accounts via AAD and O365.
- Audio/Visual & Peripheral Support: Support conference room AV equipment (including Microsoft Teams Rooms), network printers, and other PC peripherals.
- Ticketing & Documentation: Take ownership of issues from end-to-end using ServiceNow. Document resolutions, contribute to Knowledge Base articles, and update hardware/software asset inventory data.
- Security & Network Compliance: Ensure all endpoints comply with corporate security/antivirus policies. Perform basic troubleshooting for LAN, Wi-Fi, and TCP/IP connectivity issues.
- Mentorship: Act as an escalation point and mentor for Level 1 team members. Follow standard operating processes (SOPs) and SLA guidelines.
- Bachelor’s degree and 3 years of experience as a Desktop Support Analyst
- Strong proficiency in Windows 11 and Mac OS environments, MS Office 365 as well as MS Teams/similar virtual meeting support.
- Experience with ServiceNow (or similar ITSM ticketing systems) and remote support tools (e.g., Bomgar).
- Experience supporting office applications, mobile (iOS/Android) as well as performing laptop setups, etc.
- Experience with Basic networking (TCP/IP, Wi-Fi) and endpoint security protocols.
- Experience with Adobe Creative Cloud is nice to have.
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Salary : $28