What are the responsibilities and job description for the Spa Front Desk Agent | Part- Time position at The Founders Inn and Spa, Tapestry Collection by Hilton?
BASIC FUNCTION: Spa Receptionist are responsible for checking guest in and out of the Spa, oversee retail area, reservation assistance and assist all guests with special requests while maintaining a clean professional and calm atmosphere.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent
Ability to work in a fast paced environment
Previous Experience In Customer Service Preferred
Computer knowledge preferred
Ability to communicate effectively
ESSENTIAL FUNCTIONS:
Provide a professional and friendly attitude to all customers and employee
Check guest in and out effectively in Spa Management System
Meet guest needs: fitness room, locker room, relaxation area
Knowledge of retail products and services offered in the Spa and Resort
Maintain a cash bank effectively
On time attendance and dress code required
Phone, Online and Walk In Reservations done with professional courtesy
MARGINAL FUNCTIONS:
Work cooperatively with other departments
Perform special task as requested by the Director of the Spa, Manager and supervisor
Maintain the cleanliness and neatness of facility daily
Ability to work assigned shift/work schedule.
Ability to carry out tasks, written or verbal, as assigned by Management.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
BENEFITS:
At Founders Inn and Spa, we’re more than just a workplace—we’re a community dedicated to delivering exceptional guest experiences. Joining our team means becoming part of an organization that values your growth, supports your development, and offers opportunities for advancement. With a focus on teamwork, innovation, and a positive work environment, we empower you to bring your best self to work every day. If you’re passionate about hospitality and ready to make a difference, we’d love for you to be part of our team.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent
Ability to work in a fast paced environment
Previous Experience In Customer Service Preferred
Computer knowledge preferred
Ability to communicate effectively
ESSENTIAL FUNCTIONS:
Provide a professional and friendly attitude to all customers and employee
Check guest in and out effectively in Spa Management System
Meet guest needs: fitness room, locker room, relaxation area
Knowledge of retail products and services offered in the Spa and Resort
Maintain a cash bank effectively
On time attendance and dress code required
Phone, Online and Walk In Reservations done with professional courtesy
MARGINAL FUNCTIONS:
Work cooperatively with other departments
Perform special task as requested by the Director of the Spa, Manager and supervisor
Maintain the cleanliness and neatness of facility daily
Ability to work assigned shift/work schedule.
Ability to carry out tasks, written or verbal, as assigned by Management.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
BENEFITS:
- 401(k): Enjoy the benefits of a 401(k) plan with matching contributions.
- Weekly Pay: Receive regular and dependable weekly pay.
- Hilton Travel Discounts Worldwide: Unlock exclusive travel discounts at Hilton properties globally.
- Growth Opportunities: Explore and seize various growth opportunities within our organization.
- Spa and Restaurant Discounts: Access discounts for spa services and dining experiences.
- 50% Tuition Remission at Regent University: Pursue higher education with the benefit of 50% tuition remission at Regent University.
- Complimentary Employee Meal Per Shift: Enjoy a complimentary meal during each shift as an additional perk.
At Founders Inn and Spa, we’re more than just a workplace—we’re a community dedicated to delivering exceptional guest experiences. Joining our team means becoming part of an organization that values your growth, supports your development, and offers opportunities for advancement. With a focus on teamwork, innovation, and a positive work environment, we empower you to bring your best self to work every day. If you’re passionate about hospitality and ready to make a difference, we’d love for you to be part of our team.