What are the responsibilities and job description for the Front Desk Agent position at Founders Inn and Spa Tapestry Collection by Hilton |?
Front Desk Agent
BASIC FUNCTION: Front Desk Agents are a major part of the "personality" of the Conference Center and give help in both the initial and final impressions that the guests have of the Resort.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- High school diploma or equivalent experience/training
- Ability to accomplish necessary tasks on a computer.
- Ability to effectively communicate in the English language.
ESSENTIAL FUNCTIONS:
- All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
- All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
- Reservation functions including entering and updating group files.
- Concierge functions (instructing guest on local entertainment, etc.)
- Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
- Resolve guest complaints, disputes, grievances, and conflicts.
- Maintain a good working relationship with all Departments.
- Monitoring, selling and posting items from the Sundries shop.
- Enthusiastically collecting guest feedback/comment cards.
- Consistently present a friendly disposition and professional demeanor at all times.
MARIGINAL FUNCTIONS:
- Ability to work any assigned shift/work schedule.
- Any other task, written or verbal, assigned by Management
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
BENEFITS:
- 401(k): Enjoy the benefits of a 401(k) plan with matching contributions.
- Weekly Pay: Receive regular and dependable weekly pay.
- Hilton Travel Discounts Worldwide: Unlock exclusive travel discounts at Hilton properties globally.
- Growth Opportunities: Explore and seize various growth opportunities within our organization.
- Spa and Restaurant Discounts: Access discounts for spa services and dining experiences.
- Tuition Remission at Regent University: Pursue higher education with the benefit of tuition remission at Regent University.
- Complimentary Employee Meal Per Shift: Enjoy a complimentary meal during each shift as an additional perk.
Why Join Us?
At Founders Inn and Spa, we’re more than just a workplace—we’re a community dedicated to delivering exceptional guest experiences. Joining our team means becoming part of an organization that values your growth, supports your development, and offers opportunities for advancement. With a focus on teamwork, innovation, and a positive work environment, we empower you to bring your best self to work every day. If you’re passionate about hospitality and ready to make a difference, we’d love for you to be part of our team.