What are the responsibilities and job description for the Front Desk Agent position at Carousel Hotel?
About Us
Carousel Oceanfront Resort Hotel & Condominiums—located in Ocean City, MD., on 118th Street & Coastal Highway features standard hotel rooms and 2 or 3 bedroom condominiums for our guest's exceptional vacation experience. The Carousel is the landmark resort in Ocean City. One of the only beachfront hotels with an Ice Rink, multiple dining options, an outdoor patio and bar and an outdoor and indoor pool, spa and gym, plus plenty of activities for both kids and adults to enjoy.
Overview
The Front Desk Associate serves as the first point of contact for guests and visitors. This role involves managing the front desk, handling administrative tasks, and providing exceptional customer service. The ideal candidate will be friendly, professional, and able to handle multiple tasks simultaneously. This position is full-time and year-round.
Responsibilities
- Greet and welcome guests upon arrival.
- Check guests in and out efficiently, ensuring all necessary details are recorded accurately.
- Address guest inquiries, provide information about the facility, and offer recommendations for local attractions or services.
- Handle guest complaints and resolve issues promptly or escalate them to management as needed.
- Answer incoming calls and emails promptly and courteously.
- Transfer calls or relay messages to the appropriate department or individual.
- Manage booking inquiries and reservations, both over the phone and through email.
- Maintain and update guest records in the hotel or office management system.
- Process payments, issue receipts, and manage cash or credit card transactions.
Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computers and basic office equipment.
- Ability to work independently and as part of a team.
- Availability to work shifts, including weekends and holidays.
- Professional appearance and demeanor.
- Ability to remain calm under pressure and handle challenging situations with professionalism.
- The role may require standing for extended periods and interacting with a high volume of guests or visitors.
Job Types: Part-time, Seasonal
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Front desk: 1 year (Required)
- Customer service: 2 years (Required)
- Hotel or Resort: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Ocean City, MD (Required)
Work Location: In person
Salary : $17