What are the responsibilities and job description for the Front Desk Agent position at Luminous Hotel Management?
Front Desk Agent – Full Time – $16–$19/hr – [Hotel Name] – [City, State]
[Hotel Name] is hiring a dependable and guest-focused Front Desk Agent to join our team in [City, State]. If you enjoy providing excellent customer service and creating a welcoming experience for guests, we’d love to meet you.
Pay: $16–$19 per hour (based on experience)
Schedule: Full-time or Part-time available
Shift: Morning, evening, weekend, and holiday availability required
Location: On-site (not remote)
Job Summary
The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and ensuring a positive guest experience from arrival to departure.
Responsibilities
- Welcome guests in a professional and friendly manner
- Check guests in and out using the property management system
- Answer phone calls and respond to guest inquiries
- Process payments and handle cash/credit transactions accurately
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- 1 year of customer service experience preferred (hotel experience a plus)
- Strong communication and problem-solving skills
- Basic computer skills
- Ability to stand for extended periods
- Reliable transportation to and from work
Benefits
- Paid time off
- Employee hotel discounts
- Opportunities for advancement
Physical Requirements
- Ability to stand for 6–8 hours
- Ability to lift up to 25 pounds
Work Location
In person at:
[Hotel Name]
[Street Address]
[City, State, ZIP]
Equal Opportunity Employer
[Hotel Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
REQUIREMENTS
- High school diploma or equivalent, 1 year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends
Salary : $16 - $19