What are the responsibilities and job description for the Front Office Manager position at The Founders Inn and Spa, Tapestry Collection by Hilton?
Salary: $50,000 – $57,000, commensurate with experience
Summary
The Front Office Manager is responsible for:
The Front Office Manager’s primary responsibilities will include:
Summary
The Front Office Manager is responsible for:
- Coordinates the daily operations of front office/valet/reservations to ensure that the services exceed the expectations of the hotel owners/guests.
- Ensures compliance with all policies, procedures and regulations.
- Monitors both the productivity and qualitative work product for the Guest Service Agents, Bell Staff, and Concierge and in some properties, Reservations.
- Determines and assigns work projects and priorities in response to occupancy and future reservation needs.
- Insures that all quality standards are met.
The Front Office Manager’s primary responsibilities will include:
- Hire staff to ensure that all areas of responsibility are properly covered and within budget.
- Conduct orientation training of new associates to explain company policies.
- Assign all associates their duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
- Prepare all schedules for the department and forwards same to senior management for approval.
- Inventories stock to ensure adequate supplies.
- Investigate complaints and takes corrective action.
- Prepare any reports concerning room occupancy, payroll expenses, and department expenses.
- Record data concerning work assignments and special projects and prepare periodic reports.
- Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
- Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
- Interact with fellow associates in a courteous and professional manner.
- Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
- Provides service in a highly professional manner at all times.
- Conduct daily pre-shift meeting.
- Complete associate safety training in compliance with franchise procedures, regulations and the Front Office Manager.
- Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules.
- Generate all department purchase orders and forwards same to senior management for approval.
- Attend weekly staff meeting
- Check periodically each day on any and all special project work.
- Participate with formation of department annual operating budgets.
- Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable.
- Perform month end inventories in a timely and accurate manner.
- Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions.
- Enforce 100% staff compliance with uniform and grooming standards.
- Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.
- Consistently present a friendly disposition and professional demeanor at all times.
- Resolve guest complaints, disputes, grievances, and conflicts.
- Demonstrated ability to work as a positive member of a leadership team, developing associates to their maximum potential and maintaining a supportive work environment.
- Ability to read and interpret common scientific and technical journals, financial reports and legal documents.
- Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.
- Ability to effectively present in information to top management, public groups, hotel employees and outside agencies/authorities.
- Ability to apply advanced mathematical concepts such as exponents, logarithms and permutations.
- Ability to apply mathematical operations in accomplishing job tasks.
- Can define problems, collect data, establish facts and draw valid conclusions form interpretation of extensive and varied technical instructions (in mathematical or diagram form).
- The employee must regularly lift and/or move up to 25 pounds.
- Specific vision abilities are required.
- Education – Require Bachelor’s Degree (B.S.) from four-year college or university.
- Experience – Two to three years related experience as a Front Office/Rooms Manager, or equivalent combination of education and experience.
- 401(k) Matching
- Medical Insurance (Dental and Vision)
- Weekly Pay
- Hilton Travel Discounts All Over the World
- Paid Time Off
- Growth Opportunities
- Spa and Restaurant Discounts
- 100% Tuition Remission at Regent University
- Complementary Employee Meal Per Shift
Salary : $50,000 - $57,000