Trust Officer II

Job Summary

The Trust Officer 2 is a fiduciary professional and subject matter expert who is responsible for managing all phases of trust administration across a diverse portfolio of complex trust accounts. The role involves administering trusts, providing guidance on trust matters to ensure the highest levels of client service and operational excellence.

The ideal candidate will possess knowledge of trust laws, exceptional attention to detail, and the ability to work collaboratively with clients, vendors, attorneys, financial advisors, and other professionals. The Trust Officer 2 will be responsible for fostering a positive and productive team environment, offering coaching to Trust Administrators. The Trust Officer 2 shall collaborate on additional tasks, projects, training, and officer responsibilities as needed.

Key Responsibilities

Trust Administration:

• Administer diverse trust accounts, ensuring compliance with legal, regulatory, and fiduciary obligations.
• Oversee trust account openings, ongoing account maintenance, and closures, ensuring accuracy and efficiency throughout each phase.
• Review trust documents, tax filings, and financial reports; perform initial and annual trust account reviews.
• Exercise discretion for trust distributions, ensuring proper documentation and execution of trust provisions.
• Manage real estate and other unique assets; ensuring that proper steps are taken to purchase and maintain real estate or other unique assets.

Client Relationship Management:

• Serve as the primary point of contact for clients, offering advice and guidance.
• Develop and maintain strong relationships with clients, attorneys, accountants, care managers, and other professionals.
• Provide clear and timely communication to clients on trust matters and related services.
• Attend meetings with partners and vendors as needed including sales meetings.

Team Leadership & Mentorship:

• Provide mentorship and training for Trust Administrators
• Foster a collaborative team environment, encouraging continuous learning and growth.
• Compliance & Risk Management:
• Ensure the timely completion of initial and annual trust account reviews and mitigate any potential compliance risks.
• Proactively address and resolve any fiduciary concerns, escalations, or client disputes.
• Continuous Improvement:
• Identify opportunities for process improvement

Required Qualifications

• Bachelor's degree or higher
• Minimum of 3 years of experience in trust administration or related fields.
• Knowledge of fiduciary duties and relevant federal and state trust laws.
• Exceptional communication, interpersonal, and relationship-building skills.
• Strong organizational skills, with the ability to manage multiple priorities and deadlines.
• Ability to work independently while also being a contributing member of a team.
• Proficiency with trust administration software and Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications

• Advanced degree such a Juris Doctorate, or certifications such as CTFA (Certified Trust and Fiduciary Advisor) or CFP (Certified Financial Planner).

Personal Attributes

• Integrity: Upholds the highest standards of ethical and fiduciary responsibility.
• Detail-Oriented: Demonstrates precision and diligence in trust management and client service.
• Leadership: Exhibits the ability to inspire, motivate, and guide a team to achieve professional and organizational goals.
• Problem-Solver: Takes initiative to resolve complex issues, demonstrating strong critical thinking and decision-making skills.
• Client-Centered: Focuses on delivering exceptional service, building trust-based relationships with clients, and