Program Specialist

Program Specialist #2150 

Tallahassee, FL | Programs

Minimum starting salary $40,961.51 with an excellent benefits package including employer paid pension contribution | Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF). 

Summary function: Provides administrative assistance to the Department Director and Practice Management Advisor(s). Responsible for coordinating administrative, fiscal and operational activities within the Practice Resource Center (PRC) program for both daily operations and special projects. Deals with a diverse group of callers as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures. Serves as the Designated Staff Custodian (DSC) for all PRC records.

Required minimum education: High school diploma (or its equivalency). Associate or bachelor’s degree preferred.

Required minimum professional work experience: Five (5) years of progressively responsible office administrative experience.

Essential Duties and Responsibilities:

Handles the administrative aspects of the Practice Resource Center including phone calls, PRC and LRS emails, live chats, and Zendesk tickets. Processes Lawyer Referral Service panel member applications, posts fee remittances in the LRS software program, handles escalated calls from the LRS clerks.

Researches PRC informational databases and responds to both telephonic and written requests for law office management information, and/or information about other Bar resources, from members and their office staff, judges, associations, and the public; monitors telephone messages and e-mail for the PRC Director and Practice Management Advisor(s) when they are traveling to ensure that urgent requests are handled promptly.

Maintains all fiscal records for the department; prepares journal entries and purchase order requests; assists in preparation of the annual budget and budget amendments; tracks Career Center, InReach, and LRS revenue.

Oversees the Lawyers Advising Lawyers program.

Prepares and submits new CLE course approval requests; requests approval period extensions for expiring CLE courses. miscellaneous scanning; monitors and provides periodic updates for PRC information on the Bar's website, and for Bar News filler ads.

As Designated Staff Custodian (DSC), manages the records of the department in a manner that complies with all applicable laws, rules, and industry standards. Ensures all PRC records and forms are ADA compliant.

Purchases office supplies and departmental specialty supplies.

Knowledge:

- Professional administrative procedures and practices

- Sound fiscal practices

- Various computer programs and technology

- Adobe Acrobat

- Correct spelling, punctuation, and grammar usage

- Intermediate records information management

Skills:

- MSOffice (Word, PowerPoint, Excel, Outlook)

- Law practice management software or similar software

- Professional telephone etiquette

- Proofreading and editing

Abilities:

- Prioritize, plan, organize, and coordinate work assignments

- Use discretion and independent judgment

- Compose and communicate complex information with accuracy and grammatical precision

- Interpret TFB policies and procedures

- Pay close attention to detail

- Create ADA compliant forms and documents using Adobe

- Communicate effectively and professionally, both verbally and in writing

- Establish and maintain effective working relationships with a diverse group of people

- Demonstrate initiative in group projects and individual settings

- Tactfully manage difficult situations

- Operate well under pressure and in a team atmosphere

- Consistently provide an excellent service-oriented attitude

Please notify HR, in advance, if you need reasonable accommodations to participate in the employment process. 

EOE. This organization participates in E-Verify. Position is open until filled. Non-Exempt position.

This position is in an in-office position, located in Tallahassee, Florida and is not a remote position.