SVP, IT Infrastructure & Operations

Position Summary

The Senior Vice President, IT Infrastructure & Operations serves as the enterprise authority for infrastructure strategy, global platform operations, end-user technology services, and operational technology execution across The Fedcap Group.

This role ensures the reliability, scalability, security implementation, and operational readiness of the organization’s infrastructure and user technology environment across a geographically distributed enterprise. As the organization continues to expand across regions and service lines, the SVP will lead the evolution of infrastructure and operational capabilities to support sustainable growth, new site activation, and acquisition integration.

Reporting to the CIO, the SVP partners closely with Security, Systems & Engineering, Data & Analytics, and operating leadership to ensure infrastructure services are standardized, resilient, globally coordinated, performance-driven, and aligned with enterprise governance requirements. 

Mission

To deliver secure, reliable, and globally scalable infrastructure and end-user technology services that enable mission delivery, support organizational growth, and ensure operational readiness across all locations.

Scope of Accountability

The SVP is accountable for:

• Infrastructure and cloud platform architecture standards across all regions
• Global network and telecommunications governance
• Infrastructure operations and service reliability
• Enterprise IT Service Desk and distributed end-user support
• End-user computing standards and global device lifecycle management
• Mobile device management platform governance and operations
• Hardware procurement, asset lifecycle, and configuration management discipline
• Technology readiness for new site openings, expansions, and international operations
• Infrastructure vendor lifecycle management
• Disaster recovery execution and operational resilience across geographies
• Identity platform operations
• Logging implementation and operational monitoring
• Infrastructure vulnerability remediation and patch execution
• Capacity planning and infrastructure cost optimization
• Definition and governance of enterprise service-level agreements and operational performance standards
• Implementation of security control requirements defined by Security leadership
• Infrastructure components of acquisition integration and geographic expansion

Core Responsibilities

Infrastructure Strategy, Architecture & Global Capacity Planning

• Define and maintain enterprise infrastructure, cloud, and network architecture standards across all operating regions.
• Establish capacity forecasting to support organizational expansion.
• Lead global platform standardization to reduce fragmentation across locations.
• Drive cloud cost optimization and platform spend visibility 

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Global Network & Telecommunications Governance

• Govern wide-area, local-area, wireless, and telecommunications architecture across domestic and international sites.
• Manage global carrier relationships and redundancy planning.
• Standardize connectivity and firewall implementation models across locations.

IT Service Management & Distributed End-User Support

• Lead enterprise IT Service Desk operations serving a distributed workforce.
• Establish consistent service-level standards across regions.
• Define, govern, and report on enterprise service-level agreements for infrastructure, service desk, and platform services.
• Implement formal incident, problem, and change management disciplines.
• Ensure consistent user experience across global operations.
• Manage physical locations security access systems and related hardware.

End-User Computing, Hardware Lifecycle & Mobile Device Management

• Govern global end-user device standards.
• Oversee hardware procurement, deployment, refresh cycles, and secure disposal across regions.
• Maintain enterprise-wide asset inventory and configuration management discipline.
• Lead mobile device management platform operations and global policy enforcement.
• Ensure endpoint security implementation aligns with defined control standards.

Infrastructure Operations & Reliability

• Ensure high availability and performance of infrastructure supporting global operations.
• Lead proactive monitoring, incident coordination, and cross-regional root cause remediation.
• Maintain infrastructure performance indicators and operational dashboards.
• Track and report SLA performance and continuous improvement initiatives.

Business Continuity & Disaster Recovery

• Execute disaster recovery plans aligned with enterprise standards across operating regions.
• Conduct cross-regional recovery testing and readiness exercises.
• Support enterprise continuity planning in coordination with executive leadership.

Acquisition Integration & Expansion Enablement

• Lead infrastructure due diligence assessments for new entities and expansion initiatives.
• Execute standardized infrastructure integration across acquired or newly launched locations.
• Ensure rapid and consistent technology enablement for new programs and geographic markets.

Success Metrics (First 12 Months)

• Enterprise infrastructure and global operating standards formally adopted across all locations.
• Enterprise service-level agreements defined, operationalized, and consistently met with measurable performance improvement.
• Measurable improvement in infrastructure reliability, resilience, and disaster recovery readiness.
• Standardized end-user computing, mobile device management, and asset lifecycle governance implemented enterprise-wide.
• Infrastructure vendor portfolio rationalized with improved performance and cost transparency.
• Infrastructure and service operations team structure strengthened to support global expansion and operational scale.
• 15 years of progressive leadership in IT infrastructure, service operations, and distributed enterprise environments.
• Demonstrated expertise in cloud architecture, network governance, and service management transformation.
• Experience managing large-scale endpoint environments and mobile device management platforms.
• Experience operating in regulated environments.
• Proven ability to scale infrastructure in growth-oriented, multi-location organizations.
• Strong executive communication and operational leadership skills.

Qualifications

• 15 years of progressive leadership in IT infrastructure, service operations, and distributed enterprise environments.
• Demonstrated expertise in cloud architecture, network governance, and service management transformation.
• Experience managing large-scale endpoint environments and mobile device management platforms.
• Experience operating in regulated environments.
• Proven ability to scale infrastructure in growth-oriented, multi-location organizations.
• Strong executive communication and operational leadership skills.
• This is an on-site at 633 3rd avenue New York, NY 

Leadership Profile

The ideal candidate will:

• Lead with operational rigor and service orientation.
• Balance reliability, user experience, cost discipline, and security implementation.
• Build scalable infrastructure without over-engineering.
• Drive modernization while maintaining operational stability.
• Operate as a strategic partner within an enterprise governance model.

Mission & Stewardship Commitment

• Ensure infrastructure and end-user services protect client data and enable program delivery.
• Maintain reliable technology environments that support frontline impact.
• Promote accountability and responsible stewardship of enterprise technology assets.
• Deliver operational excellence that strengthens mission execution across all locations.