Director of IT Infrastructure Operations

Director of IT Infrastructure Operations

Onsite 5 days a week Midtown Manhattan

Base plus bonus, Total comp package target 300k

Overview

Director of IT Infrastructure Operations for our direct client to lead the day-to-day management of the enterprise technology infrastructure. This role is responsible for ensuring high availability, performance, and security across all systems while driving operational excellence, standardization, and continuous improvement.

The ideal candidate brings deep expertise in complex infrastructure environments, strong leadership capabilities, and a hands-on approach to solving technical and operational challenges.

Key Responsibilities

• Lead and oversee daily operations of enterprise IT infrastructure, including servers, networks, storage, security, virtualization, and database environments
• Ensure system reliability, performance, and availability across mission-critical platforms
• Drive incident response, root cause analysis, and resolution of infrastructure issues
• Establish and maintain infrastructure standards across cloud, networking, storage, security, and identity management
• Partner with internal stakeholders to deliver a secure, scalable, and cost-effective technology environment
• Manage relationships with third-party vendors and service providers, ensuring accountability and service quality
• Implement and optimize ITSM/ITOM processes aligned with industry best practices (ITIL)
• Own infrastructure monitoring strategy, including tool selection, implementation, and performance optimization
• Leverage monitoring data and analytics to identify trends and drive continuous improvement
• Develop KPIs and reporting to measure operational performance and service delivery
• Support and execute IT strategic initiatives and new technology deployments
• Lead crisis management efforts, including outage response and disaster recovery coordination
• Build, mentor, and manage a high-performing IT Operations team, fostering a culture of accountability and innovation

Qualifications

• 5 years of experience leading IT Operations or Infrastructure teams in complex environments
• Strong knowledge of enterprise infrastructure, including cloud platforms (Azure preferred), networking, storage, and security
• Experience with ITSM frameworks (ITIL) and ITOM tools
• Hands-on experience with monitoring and observability tools (e.g., Splunk, Grafana, ELK, Datadog, LogicMonitor)
• Proven ability to manage incidents, drive root cause analysis, and improve system reliability
• Experience working with vendors and managed service providers
• Strong leadership, communication, and stakeholder management skills
• Ability to operate effectively in high-pressure situations and make decisions during critical incidents
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in financial services or other highly regulated environments
• Knowledge of cloud security best practices and compliance frameworks