What are the responsibilities and job description for the Regional Case Manager position at The Family Tree Information, Education & Counseling Center?
ABOUT THE FAMILY TREE
The Family Tree Information, Education & Counseling Center is a private nonprofit organization that has served Louisiana individuals and families since 1979. Through our Military & Veteran Connection Initiative (MVCI), a program funded by the U.S. Department of Veterans Affairs through the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP), we are building a dedicated team to deliver comprehensive suicide prevention services to Veterans, Active-Duty Service Members, National Guard and Reserve members, and their families across Southwest and Central Louisiana (LDH Regions 4 & 5).
POSITION OVERVIEW
We are hiring two Regional Case Managers to provide direct case management services to Veterans, Active-Duty Service Members, National Guard and Reserve members, and their families participating in the MVCI program. Each Case Manager carries a caseload of active participants across LDH Regions 4 and 5, providing individualized service planning, referral coordination, benefits navigation, and ongoing follow-up. Case Managers work closely with the Program Coordinator, Peer Support Specialists, and Suicide Prevention Specialist to ensure participants receive timely, coordinated care and remain safely engaged throughout the program.
KEY RESPONSIBILITIES
- Conduct comprehensive intake and needs assessments for assigned participants, including social, behavioral health, housing, employment, financial, and healthcare needs.
- Develop individualized service plans with participant-driven goals using the SMART goal framework.
- Coordinate referrals to VA healthcare, behavioral health providers, benefits specialists, housing programs, workforce development agencies, and other community resources.
- Monitor referral completion and follow up with participants and partner agencies to ensure connections are made and maintained.
- Provide ongoing case management and regularly scheduled follow-up contacts; maintain contact frequency standards per participant risk level.
- Assist participants in navigating VA healthcare enrollment, disability compensation, pension programs, and other VA benefits.
- Conduct post-crisis follow-up contacts within 24 and 48 hours following any crisis event or discharge from higher levels of care.
- Coordinate with the Peer Support Specialist for participants requiring motivational engagement before advancing to case management services.
- Submit daily engagement reports to the Program Coordinator by 4:00 PM each program day.
- Maintain accurate and timely documentation in the EHR system in accordance with program and federal requirements.
- Participate in weekly or bi-weekly team meetings, case consultations, and community partnership activities.
REQUIRED QUALIFICATIONS
- Bachelor's degree in social work, human services, psychology, sociology, healthcare administration, or a related field.
- Proficient with Microsoft Office Suite, working knowledge of Google Drive
- Minimum 1–2 years of case management, care coordination, or social services experience.
- Demonstrated ability to conduct needs assessments and develop individualized service plans.
- Knowledge of community behavioral health resources, VA services, public benefits, and social drivers of health.
- Strong communication, documentation, and time management skills.
- Valid Louisiana driver's license and reliable transportation; this position may requires field visits throughout the service area.
PREFERRED QUALIFICATIONS
- Experience specifically serving Veterans, military families, or populations experiencing behavioral health challenges, housing instability, or justice involvement.
- Familiarity with VA healthcare systems, Veterans Treatment Courts, and community-based Veteran service organizations.
- Experience with electronic health records or case management software.
- QPR (Question, Persuade, Refer) certification or willingness to obtain within 60 days of hire.
- Bilingual (English/Spanish) preferred but not required.
EMPLOYMENT DETAILS
- Grant-Funded Position: This position is funded through the SSG Fox SPGP (September 30, 2026 – September 29, 2027). Continued employment beyond the initial grant period is contingent on future funding.
- Location: Primary office in Lafayette, LA, with service delivery and outreach throughout Acadia, Allen, Beauregard, Calcasieu, Cameron, Evangeline, Iberia, Jefferson Davis, Lafayette, St. Landry, St. Martin, and Vermilion Parishes.
- Benefits: Eligible employees receive benefits in accordance with organizational policy. Details provided upon offer.
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid sick time
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Lafayette, LA 70508
Salary : $40,000