What are the responsibilities and job description for the Case Manager position at O'Pry Law Firm?
Company Description O’Pry Law Firm is a Louisiana personal injury law firm based in Lafayette, focused on helping individuals and families through challenging times after an injury. The firm represents people harmed by the negligence of others, offering experienced legal advocacy with individualized attention for every client. Team members are expected to uphold values of integrity, compassion, professionalism, dedication, teamwork, and accountability. The firm recognizes that injuries affect more than physical health, impacting family life, finances, careers, and long-term wellbeing. From the first contact through case resolution, O’Pry Law Firm strives to provide the level of service and care it would want for its own families.
Role Description The Case Manager is a full-time, on-site role located in the Lafayette, Louisiana Metropolitan Area. This role supports attorneys by managing client files, tracking case progress, and ensuring timely completion of case-related tasks. Daily responsibilities include communicating with clients, insurance companies, medical providers, and other parties; gathering and organizing documentation such as medical records, bills, statements, and accident reports; and maintaining accurate case notes and timelines. The Case Manager assists with preparing demand packages and other case materials, monitoring deadlines, and coordinating appointments, hearings, and meetings. The role requires consistent, professional client communication, follow-up on open items, and collaboration with attorneys and staff to help move cases toward resolution.
Qualifications
Role Description The Case Manager is a full-time, on-site role located in the Lafayette, Louisiana Metropolitan Area. This role supports attorneys by managing client files, tracking case progress, and ensuring timely completion of case-related tasks. Daily responsibilities include communicating with clients, insurance companies, medical providers, and other parties; gathering and organizing documentation such as medical records, bills, statements, and accident reports; and maintaining accurate case notes and timelines. The Case Manager assists with preparing demand packages and other case materials, monitoring deadlines, and coordinating appointments, hearings, and meetings. The role requires consistent, professional client communication, follow-up on open items, and collaboration with attorneys and staff to help move cases toward resolution.
Qualifications
- Strong organizational, time management, and case file management skills, with attention to detail and the ability to handle multiple matters at once.
- Excellent written and verbal communication skills, including professional phone etiquette and clear, compassionate client interaction.
- Proficiency with office software and case management systems (e.g., word processing, spreadsheets, database or CRM tools), and ability to learn new technology quickly.
- Ability to gather, review, and synthesize information from medical records, accident reports, and other documents to support case development.
- Skill in coordinating schedules, tracking deadlines, and following structured processes and checklists to keep cases on track.
- Experience in a law firm, insurance, medical, or related professional environment is preferred; personal injury or litigation experience is a plus.
- Demonstrated reliability, discretion, and professionalism in handling confidential information.
- High school diploma or equivalent required; associate or bachelor’s degree in a relevant field (e.g., legal studies, criminal justice, business, or similar) is beneficial.
- Ability to work collaboratively in a team environment and to support attorneys and staff with a client-focused mindset.