What are the responsibilities and job description for the Front Desk Security- M-F 3p-11p position at The Family Place?
OUR MISSION
The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.
Position Summary
Responsible for ensuring the security and safety of the residents, guests, vendors, and staff for the Safe Campus. Responsible for performing the duties of front desk operations, including greeting visitors, announcing guests to residents, answering phones, and monitoring security camera images.
When you take on this role, you will be the first point of contact for residents, guests, and visitors, creating a safe, welcoming, and supportive environment at our Safe Campus. By ensuring security, monitoring activity, and providing helpful assistance, you’ll play a vital part in protecting survivors of family violence and giving them the peace of mind they need to heal and rebuild.
Key Responsibilities
The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.
Position Summary
Responsible for ensuring the security and safety of the residents, guests, vendors, and staff for the Safe Campus. Responsible for performing the duties of front desk operations, including greeting visitors, announcing guests to residents, answering phones, and monitoring security camera images.
When you take on this role, you will be the first point of contact for residents, guests, and visitors, creating a safe, welcoming, and supportive environment at our Safe Campus. By ensuring security, monitoring activity, and providing helpful assistance, you’ll play a vital part in protecting survivors of family violence and giving them the peace of mind they need to heal and rebuild.
Key Responsibilities
- Greets, interacts with, and directs clients, guests, and vendors in a professional, friendly, and courteous manner; ensures guests and vendors check in and out when conducting business at the campus.
- Maintains a clean and friendly environment in and around the front entrance, lobby, and work station.
- Provides basic concierge services, including bus passes to clients, directions, information, etc.; directs or escorts guests to specific locations within the building.
- Regularly observes building activity as captured by surveillance cameras and displayed on security monitors; reports suspicious or abnormal activities to management, residential operations manager, or Law Enforcement, as appropriate; prepares detailed documentation of incidents according to established procedures.
- Answers telephones in a friendly and proficient manner.
- Prepares ID cards for staff.
- Participates and attends all in-service training and education programs as scheduled.
- Picks up food bank orders and other donations.
- Unloads and loads vans.
- Puts together furniture.
- Assists with minor maintenance orders.
- Assists with the transportation of clients.
- Performs other job-related duties as assigned.
- Performs backup housekeeping duties when necessary.