Front Desk Security- M-F/2pm-10pm hours can fluctuate (51157)

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary:
Responsible for ensuring the security and safety of the residents, guests, vendors, and staff for the Safe Campus. Responsible for performing the duties of front desk operations, including greeting visitors, announcing guests to residents, answering phones, and monitoring security camera images.

When you take on this role, you will be the first point of contact for residents, guests, and visitors, creating a safe, welcoming, and supportive environment at our Safe Campus. By ensuring security, monitoring activity, and providing helpful assistance, you’ll play a vital part in protecting survivors of family violence and giving them the peace of mind they need to heal and rebuild.

Key Responsibilities:

• Greets, interacts with, and directs clients, guests, and vendors in a professional, friendly, and courteous manner; ensures guests and vendors check in and out when conducting business at the campus.
• Maintains a clean and friendly environment in and around the front entrance, lobby, and work station.
• Provides basic concierge services, including bus passes to clients, directions, information, etc.; directs or escorts guests to specific locations within the building.
• Regularly observes building activity as captured by surveillance cameras and displayed on security monitors; reports suspicious or abnormal activities to management, residential operations manager, or Law Enforcement, as appropriate; prepares detailed documentation of incidents according to established procedures.
• Answers telephones in a friendly and proficient manner.
• Prepares ID cards for staff.
• Participates and attends all in-service training and education programs as scheduled.

Other Duties:

• Picks up food bank orders and other donations.
• Unloads and loads vans.
• Puts together furniture.
• Assists with minor maintenance orders.
• Assists with the transportation of clients.
• Performs other job-related duties as assigned. 
• Performs backup housekeeping duties when necessary.

Qualifications:

High School Diploma or GED and 6 months of experience working in a front desk security position in a high-risk client environment.

Licenses and Certifications:

Valid Texas Driver’s License and a clear driving record.
 

Knowledge, Skills, and Abilities:

• Knowledge of office equipment operations.
• Knowledge of basic maintenance duties, i.e., changing light bulbs, unclogging toilets, changing air filters, following directions to put together office chairs or small furniture, etc.
• Skilled with the use of professional communications etiquette over the phone and in person, having to interact with guests, clients, and employees.
• Ability to convey security breaches and unusual circumstances both verbally and in writing.
• Ability to handle security issues or emergency situations appropriately.
• Ability to use a computer and MS Office software to complete data entry, reports, etc., when necessary.
• Ability to complete simultaneous assignments accurately and efficiently and to maintain courteous interpersonal interactions with co-workers, clients, and visitors at all times.
• Ability to drive a company vehicle safely and adhere to all safety guidelines.
• Ability to load and unload food, boxes, etc., from vans.
• Positive attitude, enthusiasm, and energy.
• Ability to use common cleaning tools and lightweight vacuum cleaners. 
• Ability to stand, bend, stoop, and reach; frequently lifting and emptying wastebaskets; frequently pushing carts loaded with cleaning products, waste paper, etc.

Mental and Physical Duties:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made if necessary:

While performing the duties of this job, the employee is regularly required to demonstrate skilled and accurate physical actions involving rapid movements and coordinated performance, on or with equipment, with a high degree of manual dexterity in the use of hand instruments or tools. The employee is regularly required to lift or exert force of up to 50 pounds, and occasionally required to lift or exert force of up to 75 pounds. May encounter dirty and disagreeable odors while performing housekeeping duties.

Working Conditions:

Work may be performed, but is not limited to an office environment. Ability to work some weekends and evening hours for special projects.

More About US:

At The Family Place, we embrace and live our values: TEAM

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion.

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Agency-paid short-term disability (60% salary replacement up to 11 weeks)
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HAS accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for Full-Time employees

This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.