What are the responsibilities and job description for the Sr End User Comp Tech position at The Exchange?
Job Description
Provides support to field technician supervisors. Safeguards physical access to restricted data, processes and services.
Job Grade
4
Job Tier
1
Career Area
Information Technology
Supervisor
No
Job Qualifications
Three years of experience in computer technical support within the last five years, which includes two years point of sale computer technical experience.
Or
Bachelor's degree plus one year of experience in computer technical experience and/or point of sale computer technical experience.
Degree (one Of)
$54,533.00
Major Duties
Oversees IT activities for new store and renovation projects. Assists field technician supervisors with troubleshooting technical store issues.
Administers IT standards and guidelines; assists in rollout of it solutions to exchanges and distribution centers.
Trains new end user computer technicians. Provides guidance and direction on technical support issues.
Provides second level EUCT support. May serve as security officer for other exchanges.
Performs other duties as assigned.
Work Challenges
TDY - Extensive TDY required
24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
IT position located at HQ
Job Type
Management
Number of Positions Remaining
1
02-May-2026
Provides support to field technician supervisors. Safeguards physical access to restricted data, processes and services.
Job Grade
4
Job Tier
1
Career Area
Information Technology
Supervisor
No
Job Qualifications
Three years of experience in computer technical support within the last five years, which includes two years point of sale computer technical experience.
Or
Bachelor's degree plus one year of experience in computer technical experience and/or point of sale computer technical experience.
Degree (one Of)
- BACHELORS DEGREE - Preferred
- BUSINESS - Preferred
- COMPUTER SCIENCE - Preferred
- INFORMATION TECHNOLOGY - Preferred
- PCS Not Authorized/Lump Sum Payment o f ( $15,000 ) May be Authorized
$54,533.00
Major Duties
Oversees IT activities for new store and renovation projects. Assists field technician supervisors with troubleshooting technical store issues.
Administers IT standards and guidelines; assists in rollout of it solutions to exchanges and distribution centers.
Trains new end user computer technicians. Provides guidance and direction on technical support issues.
Provides second level EUCT support. May serve as security officer for other exchanges.
Performs other duties as assigned.
Work Challenges
TDY - Extensive TDY required
24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
IT position located at HQ
Job Type
Management
Number of Positions Remaining
1
02-May-2026
Salary : $54,533