Customer Care Representative

Immediate W2 contract position available in Fayette, AL.
Estimated Duration: 1 year

Job Description / Desired Qualifications:

• Manages large volume of incoming phone calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Provides accurate, valid, and complete customer information.
• Meets service team sales targets and call management quotas.
• Manages customer complaints.
• Provides appropriate solutions and alternatives.
• Follows up ensure resolution.
• Keep records of customer interactions.
• Files documents.
• Follows communication procedures, guidelines and policies.
• Process payments and interact with customers processing requests for new accounts and high bill complaints in addition to any other issues that may arise.
• This will be office work forward facing to the public and a professional dress and demeanor will be required.

We provide supplemental employees to the region's most sought after power projects. We credit our success to the commitment we show to our job applicants. E Group Recruiters are here to make sure your job search experience is the best it can be. Our recruiters are experts in knowing what the client manager is looking for in a resume, what bill rate the market will bear, and how to make your application stand out among the rest. Our personal touch continues even after we've found the perfect job for you. All full-time employees are eligible to pay for full health and retirement benefits including BC/BS health and dental insurance, life and disability insurances, and 401K with an immediately vested match is available. We have a dedicated team to guide you through these benefits.