What are the responsibilities and job description for the Customer Care Representative 1 position at JSG (Johnson Service Group, Inc.)?
Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Customer Care Representative 1. Estimated duration is 1 year in Fayette, Al.
Manages large volume of incoming phone calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction. Builds sustainable relationships and trust with customers through open and interactive communication. Provides accurate, valid, and complete customer information. Meets service team sales targets and call management quotas. Manages customer complaints. Provides appropriate solutions and alternatives. Follows up ensure resolution. Keep records of customer interactions. Files documents. Follows communication procedures, guidelines and policies. Process payments and interact with customers processing requests for new accounts and high bill complaints in addition to any other issues that may arise. This will be office work forward facing to the public and a professional dress and demeanor will be required.
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
D#650
Manages large volume of incoming phone calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction. Builds sustainable relationships and trust with customers through open and interactive communication. Provides accurate, valid, and complete customer information. Meets service team sales targets and call management quotas. Manages customer complaints. Provides appropriate solutions and alternatives. Follows up ensure resolution. Keep records of customer interactions. Files documents. Follows communication procedures, guidelines and policies. Process payments and interact with customers processing requests for new accounts and high bill complaints in addition to any other issues that may arise. This will be office work forward facing to the public and a professional dress and demeanor will be required.
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
D#650