Supervisor, Protection Services

JOB TITLE: Supervisor, Protection Services  

DEPARTMENT: Protection Services 

REPORTS TO: Manager, Protection Services 

CLASSIFICATION: Full-Time, Non-Exempt 

REMOTE WORK ELIGIBILITY: Project-Based 

GENERAL SUMMARY 

Under the guidance of the Manager, Protection Services, the Supervisor, Protection Services manages security operations and helps to ensure the safety of visitors, staff and the protection of the property and the collection.  

ESSENTIAL FUNCTIONS 

• Recruit, mentor, develop and successfully manage the Museum Security Officers and Exhibition Security Officers to achieve the strategic objectives and the present and future needs of the department. Provide professional development opportunities, experiences and mentorship to team members. 
• Create a collaborative work environment by using a performance support process including goal setting, feedback and development.
• Gather information from multiple open-source intelligence locations, such as the Internet, media (social and traditional), television, internal security systems, and other sources.    
• Analyze numerous events, incidents, and information from multiple sources to determine priorities and develop real-time initiatives; escalate issues to Protection Services and museum leadership as needed. 
• Coordinate responses to actionable events from external and internal parties.  
• Document responses to actionable events in computer-based records management system.  
• Conduct in-depth investigations on incidents using various resources, databases, and methods. 
• Coordinate and communicate with public and private partners in order to maintain a high level of readiness at all times.
• Ensure that front-line security staff are actively engaged and following proper procedures on assigned posts by spending significant time on the floor reinforcing appropriate behavior and making corrections when necessary. 
• Assist with managing and monitoring security operations during regular museum hours, special events or third-party events. 
• Provide customer service and respond to and resolve customer issues as they arise and within scope.
• Determine security post assignments for regular operations and special events. 
• Conduct frequent proactive patrols of the museum, including the galleries, offices, basement and the exterior to identify and mitigate areas of risk or potential loss.  
• Manage security operations, including emergency and incident response operations when the Director of Protection Services and/or Manager of Protection Services is not present. 
• Ensure that operational logs and employee files are logged and maintained appropriately. 
• Inspect all posts to ensure that museum policies and procedures have been properly implemented.  
• Foster, promote, and support Inclusion, Diversity, Equity, and Access (IDEA) through the DIA values, active listening, embracing difference, and engaging with empathy to promote a culture of belonging among internal and external stakeholders. 
• Perform other duties as assigned. 

QUALIFICATIONS 

EDUCATION AND EXPERIENCE  

Associates degree in related field required. Bachelor’s degree preferred. Three (3) years of experience in security, protection services, or law enforcement required. One (1) year of supervisory experience required. Must have or be able to obtain and maintain CPR certification. Additional years of experience may be substituted for degree requirement.  

KNOWLEDGE, SKILLS, AND ABILITIES  

• Must possess leadership skills and the ability to lead a diverse team to meet strategic goals supporting the museum strategy and vision.  
• Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects to meet deadlines and goals. 
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Ability to provide information, ideas, and instructions clearly, effectively, and professionally through talking or writing. 
• Must have demonstrated active listening and communication skills and an ability to communicate clearly and professionally.
• Ability to calmly and professionally deescalate and resolve challenging situations with team members and visitors.
• Demonstrated flexibility and adaptability to changes in priorities based on operational need.
• Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action.
• Ability to evaluate and analyze information from multiple sources and systems to make operational decisions and produce intelligence reports.  
• Demonstrated ability to use multi-line phone system and multi-talk group two-way radio system. 
• Experience with Certified Transportation Security Administration Cargo Screening Facility program and certification preferred.  
• Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information.  
• Ability to respond calmly and make decisions in urgent and emergency situations.
• Ability to work regular weekend, evening, and holiday hours.  
• Must be proficient in the latest version of Microsoft Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork.  This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.  

This position requires the ability to independently navigate the museum. Adequate visual acuity to perform activities such as identifying and describing physical characteristics of individuals, reviewing camera footage, and performing various inspections. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.  

This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate.