Assistant Office Manager

Job Summary

Responsible for assisting in the operations of the office. Directly supervises the Personal Bankers and Universal Bankers, and coaches and mentors in sales, professionalism, and employee development. Oversee the procedures, security and workflow of the office. Success in this role is measured by the accuracy and timely processing of work and the successful operation of the office.

Job Duties

• Ensures that staff operates as a professional sales force through the following programs:
  • Works with Training area in developing training programs to assure that Personal Bankers and Universal Bankers have complete product and services knowledge and professional sales skills.
  • Works to develop methods of monitoring staff sales performance.
  • Encourages staff to develop personal banking relationships with customers and must ensure good customer relations.
• Directly supervises the Personal Bankers and Universal Bankers and works with them to develop new programs and procedures to improve productivity.  Directs the Office’s personnel administration activities:
  • Works with employees to coach and mentor in sales, professionalism, and employee development.
  • Conducts staff performance evaluations and compensation reviews for the Personal Bankers and Relationship Bankers.
  • Determines job assignments for subordinates.
  • Is alert to spotting morale problems and acts quickly to solve them.
• Acts as a Personal Banker, including opening accounts, account maintenance, etc.  Cross-sells products and services as appropriate.
• Responsible for attaining monthly sales goals.
• Has lending authority to handle walk-in loan requests.
• Handles customer questions and complaints in the Office and follows through to resolution.
• Responsible for office security procedures.
• Responsible for results of Operational Office Audits and resolution of any issues that may come up.
• Assists the Vault Relationship/Personal Bankers with cash vault responsibilities. This includes counting and setting over cash, making cashbook entries, and preparing currency shipments to the Federal Reserve.
• Fully knowledgeable and assists with the security procedures, cash vault management, opening and closing procedures, etc. including assisting in the Bank Secrecy Act duties.
• Assists with facility management of the office. 
• Participates in professional bank organizations and civic groups to enhance the banks visibility.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Other duties as assigned.

Essential Functions

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Education
  • High School diploma.
• Skills:
  • Excellent customer relations, sales and supervisory skills.
• Experience:
  • Previous banking required and supervisory experience preferred. 

Supervised By

• Regional Retail Community Bank Manager

Supervises

• Personal Bankers and Relationship Bankers

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

We offer:

• Medical Benefits
• Dental
• Vision
• 401(K) Employee Stock Ownership Plan
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community.

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment.  

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).  This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employer can only use E-Verify once you have accepted a job offer and completed Form I-9.