Treasury Management Advisor

Job Summary

The Treasury Management Advisor provides day-to-day operational and client support for Treasury Management Officers (TMOs) and business clients. This role ensures efficient onboarding, delivery, and ongoing support of treasury management products and services while maintaining high service standards, regulatory compliance, and strong client experience. The Advisor partners across business units and vendors to support treasury operations, client training, and service execution, while identifying opportunities to enhance client relationships.

Job Duties

• Serve as a primary contact for client treasury management operational needs, delivering timely, accurate, and professional support.
• Support TMOs and Relationship Managers with onboarding, implementation, and servicing of treasury management products, including wires, ACH, Remote and Mobile Deposit, Positive Pay, Loan Vantage, and related services.
• Open new treasury management deposit accounts and guide clients through onboarding, ensuring completion of all required documentation, including entity documentation, beneficial ownership, KYC, and compliance requirements.
• Coordinate client setup and maintenance with internal Treasury Support teams and third-party vendors, including Jack Henry (Silverlake, Synapsys, ProfitStars), Merchant Services, Cash Vault Services, and Harland Clark.
• Conduct client training on the Treasury Management Suite for new and existing clients, including refresher training as needed, primarily through virtual sessions with occasional onsite training.
• Track and document all client interactions, service requests, and opportunities in Synapsys or other designated CRM systems to ensure timely resolution and accurate reporting.
• Assist with client interviews alongside TMOs to define system requirements and product configurations.
• Prepare statement analyses and support development of proposals for client presentations.
• Serve as a point of escalation to facilitate timely issue resolution and exceed client and internal partner expectations.
• Provide backup support for the Treasury Support Team, including client assistance with wires, ACH, remote and mobile deposit, and Positive Pay.
• Participate in annual audits and reviews related to ACH and remote deposit services as directed by the Treasury Support team.
• Support retention outreach initiatives for deposit, merchant, and treasury management clients.
• Assist with tracking and reporting key performance metrics related to treasury management sales and operations.
• Stay informed on industry trends, best practices, and evolving treasury management technologies.
• Support updates to treasury management procedures and manuals as requested.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Perform additional duties or special projects as assigned by Treasury Management leadership.

Essential Functions

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Education
  • College degree or equivalent experience preferred.
• Skills
  • Strong communication and interpersonal skills with a focus on client service and collaboration.
  • Demonstrated ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
  • Sound judgment, critical thinking, and problem-solving skills.
  • High level of professionalism, confidentiality, and accountability.
  • Adaptability and resilience in a fast-paced, evolving environment.
  • Proficiency with Microsoft Office and internet-based applications.
• Experience
  • Minimum of two years of banking experience, with at least one year in treasury management, operations, customer service, or merchant services.

Supervised By

• VP, Treasury Management Sales Operations Manager

Supervises

• None

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most. 

We offer: 

• Medical Benefits 
• Dental 
• Vision 
• 401(K) Employee Stock Ownership Plan 
• Paid vacation & sick time 
• Flexible scheduling 
• Employee Assistance Program 
• Dart Bank University 

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community. 

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment.   

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).  This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employer can only use E-Verify once you have accepted a job offer and completed Form I-9.