Operations & Accounting Manager

Company: The Cricket Company, LLC

An established and growing, family-owned business specializing in the distribution and direct-to-consumer sale of premium beauty and personal care products. We pride ourselves on exceptional customer service, high-quality brands and a supportive, entrepreneurial culture where every team member makes a real impact.

Location: Novato, CA – On site.

Employment Type: Full-Time

Reports To: General Manager

About the Role

We are seeking a hands-on, detail-oriented Operations & Accounting Manager to oversee the day-to-day operational and financial health of our business. This is a pivotal leadership role ideal for someone who thrives in a small-company environment and can wear multiple hats.

Key Responsibilities

Operations (60%)

• Manage end-to-end warehouse and fulfillment operations and systems (inventory receiving, storage, picking, packing, and shipping)

• Technical Knowledge of computer systems, peripherals and Local Area Network structure.

• Optimize inventory levels, conduct regular cycle counts, and maintain accurate stock records

• Implement and improve SOPs for efficiency, accuracy, and customer satisfaction

• Manage direct-to-consumer order fulfillment (Shopify or similar platform) including same-day shipping goals

• Handle logistics, freight, and carrier relationships (UPS, FedEx, USPS, etc.)

• Ensure compliance with all shipping regulations and hazardous materials rules (where applicable for beauty products)

Accounting & Finance (40%)

• In-depth expertise in full-cycle accounting, including GL, AP, AR, month-end close, tax filings, and financial reporting

• Strong technical skills with accounting systems like Sage 100 Advanced and QuickBooks

• Process payroll and maintain employee records

• Reconcile bank and credit card accounts monthly

• Prepare monthly financial statements (P&L, balance sheet, cash flow)

• Track and categorize expenses; identify cost-saving opportunities

• Manage sales tax collection and filings across multiple states (Avalara experience a plus)

• Assist with budgeting, forecasting, and cash-flow planning

• Work with external CPA on year-end taxes and any audits

• Monitor key metrics: gross margin, fulfillment costs, customer acquisition costs, etc.

Who You Are

• 5 years of combined experience in operations/warehouse management and bookkeeping/accounting (beauty, CPG &/or e-commerce experience strongly preferred)

• ERP Software systems on MS Office Applications (intermediate to advanced)

• Hands-on experience with Shopify, Ship Station, or similar e-commerce tools

• Proven ability to lead and motivate a small warehouse/fulfillment team

• Strong analytical skills with a knack for spotting discrepancies and improving processes

• Extremely organized, reliable and deadline-driven

• Positive, can-do attitude and a genuine desire to be part of a family-owned business

What We Offer

• Competitive salary ($125K-175K)

• Health insurance contribution

• Paid time off major holidays

• Product discounts and free products

To apply: Please send your resume and a brief note telling us why you’re excited about this role to

We are an equal-opportunity employer.