Manager, Donor Recruitment

Are you passionate about making a difference? At The Community Blood Center, every day is an opportunity to save lives. We partner with a dedicated community of volunteer blood donors to ensure that over 40 hospitals have access to a reliable blood supply. We are seeking a motivated and results-oriented Donor Recruitment (Sales) Manager to lead our team in meeting and exceeding collection goals. In this key role, you will provide strategic direction, inspire and develop staff, and foster a customer-focused approach to donor engagement. The ideal candidate brings proven leadership experience, strong sales expertise, and a passion for driving meaningful impact in the community. If you are energized by leading teams, achieving ambitious goals, and making a difference, we invite you to join us.

JOB SUMMARY: The Donor Recruitment (Sales) Manager is responsible for meeting weekly, monthly, quarterly and annual collection goals by creating and maintaining a dynamic and customer-oriented donor recruitment team. The Manager provides leadership, focus on planning activities and vision for the Donor Recruitment Department. The Manager prepares, controls and monitors the departmental expense budget. The Manager provides guidance and direction to the departmental staff that lead to attaining the objectives of The Community Blood Center.

At The Community Blood Center, we lead our teams while keeping our mission, vision, and values at the forefront of all we do. As a leader, you will inspire, train, coach, and collaborate within your department and within the broader organization, with a focus on strategic goal achievement.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

1. Manages the Donor Recruitment department.

• Achieves weekly, monthly, quarterly and annual red blood cell goals for mobile operations.
• Develops short and long-range objectives and plans to ensure consistent goal attainment and growth in the donor base and collections
• Develops and monitors appropriate market strategies, tactics and recruitment methodologies to ensure effective and efficient blood donor group development.
• Ensures blood drive events are appropriately planned and recruited.
• Ensures that mobile collection calendar scheduling requirements are met and that scheduling policies are followed.
• Coordinates with the tele recruitment contact center to ensure efficient use of resources and achievement of assigned red blood cell collection goals.
• Ensure compliance with all state and federal regulations, local operating procedures and business practices.

2. Manages and develops departmental staff

• Provides guidance and developmental direction for departmental staff.
• Ensures adequate training of all departmental staff. Ensure compliance with all regulated training requirements and ensures accurate documentation of training for all recruitment related functions.
• Increases the skill level of departmental staff through long-range planning and short and long-term goal setting.
• Maintains adequate staffing levels through the interviewing, selection and hiring of staff.
• Develops performance measures, monitors performance and provides coaching to staff.

3. Develops and manages departmental expense budget

• Prepares, controls and monitors the departmental expense budget at assigned time intervals.
• Seeks opportunities to grow red blood cell collections in the most cost-effective manner possible.

4. Participates on local and/or national committees to enhance donor recruitment activities

• Collaborates with the Marketing and Communications department to develop and implement special blood drive campaigns or promotions at various times of the year and/or when blood supplies are low or critical.
• Organizes and works closely with any outside recruitment organizations to assure industry-leading processes and techniques are utilized by The Community Blood Center.
• Collaborates with other leaders within Donor Services to ensure collection targets are achieved and high levels of customer service are provided.
• Develops and enhances relationships with key leaders in the communities we serve.

JOB QUALIFICATION REQUIREMENTS:

§ Bachelor's degree required with an emphasis in business/marketing preferred.

§ Minimum five years’ sales management experience. Must have knowledge and experience in personnel management, operations management, marketing and customer service.

§ Demonstrated skills, knowledge and experience in sales management practices and procedures.

§ Strong creative, strategic, analytical, organizational and personal sales skills.

§ Ability to visualize opportunities in the short and long-term future.

§ Computer literacy in word processing, database management and page layout.

§ Commitment to working with shared leadership and in cross-functional teams.

§ Strong oral and written communication skills.

§ Ability to manage multiple projects at one time.

§ Employees may occasionally be required to lift objects or materials weighing up to 35 pounds.

BENEFITS AND PERKS:

We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. This position offers:

o Health, vision, and dental insurance coverage

o Health Savings Account (HSA)

o PTO/Sick Time

o Paid holidays

o Paid Volunteer Time Off

o 403(b) retirement savings plan with matching contributions

o Employee Assistance Program

o Discounted YMCA membership

o Disability and life insurance

o Employee referral bonuses

o Regular employee forums and committees — everyone on our team has a voice!

What are you waiting for? Take the next step. Your work can matter — to you and the community. Apply today!

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability