Contact Center Representative Platelet

JOB REQUIREMENTS: The Community Blood Center is seeking a motivated and

customer-focused individual to join our team as a Telerecruiter Platelet

Specialist. In this role, you will play a vital part in supporting

lifesaving blood donation efforts by connecting with donors, scheduling

platelet appointments, and helping maintain critical blood inventories

for patients in need. The ideal candidate is a strong communicator who

enjoys building relationships over the phone, providing exceptional

customer service, and working in a goal-oriented environment. If you are

passionate about making a difference in your community and thrive in a

fast-paced team setting, we encourage you to apply. JOB SUMMARY:

Responsible for placing outbound telephone calls for scheduling platelet

donation appointments, converting whole blood donors to platelet

donations, appropriately directing incoming calls, and providing

information on The Community Blood Center (CBC) programs, services, and

special blood needs. SCHEDULE: - Full-time position, 40 hours/week. -

Schedule: Monday Friday, 11 a.m. 8 p.m. with rotating Saturday mornings

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned): 1.

Makes outbound telephone calls using call lists, entering call results

and scheduling platelet donor appointments. Schedules platelet donation

appointments in the computer system for a specific date, time, and

location according to daily goal and blood-type specific goal. 2. After

reviewing donor information in the computer, pre-qualifies potential

donors to determine eligibility and/or directs any eligibility questions

to appropriate CBC personnel. 3. Monitors the blood type inventory and

donor site schedules to determine which donors to call and schedule. 4.

Achieves individual performance expectations for appointments scheduled,

show rate and customer service. Assists in achieving team goals for the

fixed sites. 5. Receives inbound calls and provides information as

requested, transferring calls to the appropriate CBC personnel, voice

mail, or takes and distributes messages for unavailable staff as needed.

• Follows phone scripts as directed and incorporates all the key
  
  

talking points used for call evaluations during conversations with

donors. 7. Responsible for maintaining and documenting personal call

list and tracker for first time platelet donors. Provide feedback to

leadership on the donor\'s experience and any information that could be

used to improve processes and donor retention. 8. Conducts special donor

recruitment projects at various locations and distributes CBC

information and other related duties as requested. 9. Complies with all

policies and procedures as outlined in the CBC Employee Handbook, CBC

Standard Operating Procedures (SOP), or directives upon assignment.

Maintains job-related skills by attending team meetings and training

sessions and reading publications. 10. Performs other duties as

directed. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: JOB

QUALIFICATION REQUIREMENTS: The Telerecruiter Platelet Specialist

position requires pleasant and polite telephone manners. Must always

Perform Job Duties And Responsibilities In a Professional Manner.

Maintain strict confidentiality of CBC and CBC donor information. Skills

include excellent organizational, oral, and written communication.

Strong, flexible interpersonal skills and data entry/computer skills.

High school diploma or equivalent required. Employees may occasionally

be required to lift objects or materials weighing up to 25 pounds.

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.communityblood.org/current-openings/telerecruiter-platelet-specialist/