What are the responsibilities and job description for the Night Auditor position at The Common Man?
We are looking for a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation during the overnight shift. Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, facilitating daily closing reports, and providing end of day figures to management. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Weekends are a must.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, Night auditor or similar role
- Experience with hotel reservations software, like Opera, Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Computer skills: 3 years (Preferred)
- Customer service: 3 years (Preferred)
- Hotel: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $19 - $22