What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hampton Inn by Hilton Lincoln White Mountains, NH?
Job Overview
We are seeking a dedicated and friendly Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.
Duties
- Greet and assist guests upon arrival, providing a warm welcome and ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and resolve issues promptly, demonstrating outstanding customer service skills.
- Conduct night audits, balancing accounts and preparing reports for management review.
- Maintain knowledge of hotel services, local attractions, and events to provide guests with accurate information.
- Operate phone systems with professionalism, managing incoming calls and directing them appropriately.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Collaborate with housekeeping and maintenance teams to address guest requests and maintain hotel standards.
Requirements
- Previous experience in guest services or hotel management is preferred.
- Strong understanding of hospitality principles and practices.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in using phone systems with excellent phone etiquette.
- Ability to work independently during night shifts while maintaining attention to detail.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A friendly demeanor with a commitment to providing exceptional service.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $15 - $20