What are the responsibilities and job description for the Experienced Front Desk Agent position at Fireside Inn & Suites West Lebanon?
Company Intro
Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!
Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.
www.visitlafayettehotels.com
Job Summary
Ahead of fall, we are seeking experienced Front Desk Agents at this time. The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations.
Daily Duties
- Hotel reservations
- Welcome guests upon arrival
- Check-in and check-out procedures
- Provide information and answer questions about local area attractions
- Coordinate with other departments to ensure our guests are well attended to while staying with us
- Other responsibilities as assigned
Requirements & Qualifications
- Team Player
- Friendly and service-oriented attitude
- Presentable and professional
- Able to work 7-3pm and 3p-11p shifts - Schedule notice period 2 weeks in advance
- Able to read and write English
- Basic/intermediate computer skills
- High School Degree
- 2 years of hotel front desk agent work or reservations related duties
- Weekend availability, when we are busiest, is generally required in the hospitality industry
Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
The Fireside Inn in West Lebanon is nestled between the White Mountains of New Hampshire and the Green Mountains of Vermont in the Connecticut River Valley. From traditional rooms, to fireplace rooms and suites, we have something for every traveler.
Pay:
- Bonus pay
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Employee discount
- Paid training
- Profit sharing
Job Type: fulltime
Schedule:
- Weekend availability
- 8 hour shift
- Night shift
- Holidays
Education: High school degree
Work location: On-site
Fireside Inn & Suites West Lebanon. 25 Airport Rd, Lebanon, NH, 03784