What are the responsibilities and job description for the Residential Life Student Assistant position at The College of St. Scholastica?
Job Summary
The Residential Life Student Assistant ( RLSA ) is responsible for assisting the Residential Life office in day to day operations from answering phone calls and emails, to helping walk-in customers, to assisting with parent/family/student questions. The RLSA will also work very closely with the Residential Life professional staff team. This could include preparing training materials, assisting with the housing selection process, readying keys or Saints Cards, or other duties as assigned, such as answering e-mails, phone calls, making copies, hanging signs, etc. Job training will occur before the first shift and on the job.
Job Duties
The Residential Life Student Assistant ( RLSA ) is responsible for assisting the Residential Life office in day to day operations from answering phone calls and emails, to helping walk-in customers, to assisting with parent/family/student questions. The RLSA will also work very closely with the Residential Life professional staff team. This could include preparing training materials, assisting with the housing selection process, readying keys or Saints Cards, or other duties as assigned, such as answering e-mails, phone calls, making copies, hanging signs, etc. Job training will occur before the first shift and on the job.
Job Duties
- Assist with housing placement, contracting, roommate selection, and communications
- Run office in day-to-day manner
- Check email, respond to phone calls, manage social media, and edit website
- Create manuals for job roles
- Update daily reports such as occupancy, e-mail, birthday
- Check the Res Life e-mail and phone daily and respond accordingly
- Assist in inventory of furniture
- Assist with Orientation, Move-In, and Welcome Weekend activities in the residence halls as needed
- Inventory, clean, and organize office space
- Create signage for doors welcoming all guests
- Other duties may be assigned by the Residential Life staff
- Must be a current CSS student
- Students must qualify for federal student employment
- Must be a current or incoming CSS student
- Must qualify for federal student employment during the school year.
- Must attend and participate in all required trainings
- Must be able to pass the Kari Koskinen background check
- High quality communication with everyone contacting the office
- Honesty, appropriateness, and professionalism (including clothing)
- Ability to schedule, place rooms, and arrange communications with groups
- Ability to follow detail instructions and work independently from supervisor(s) and maintain self-regulated responsibilities
- Ability to deal with the public; particularly housing guests, and handle emergency situations
- Ability to remain calm, work quickly and efficient
- Positive attitude and strong work ethic
- Must be available to work until 5:00pm on the day of hall closing at the end of the semester
- Strong customer service orientation and the ability to interact with a wide variety of people in a friendly, professional manner required.
- Job functions require moving quickly, sitting, standing, and walking during shift.
- Previous experience working with varieties of groups
- Previous experience working independently yet on a team
- Previous experience working in an office environment
- Previous experience with google docs/sheets as well as Excel
- Ability to be flexible
- Must be a current or incoming CSS student
- Must qualify for federal student employment
- Hiring is dependent upon current staff availability.
- Employment will be probationary through first evaluation three weeks into role.
- Expect to work 10-15 hours per week; evening and weekend availability is a plus.
- Scheduled work hours may be between Monday – Friday 7:00am – 7pm and 10am-7pm on Saturday and Sunday. Normal work hours are Monday – Friday, 8:00 – 4:00.
- Resume submission is required. Cover letter submission is optional.
Salary : $15 - $16