Director, Account Coordinators

At The Coca‑Cola Company, we are pursuing our next chapter as a consumer‑centric total beverage company. Beverages are a growing and dynamic industry, and this role sits at the center of how we translate strategy into frontline execution that drives customer value, system profitability, and associate engagement.

The Director, Sales Support Account Coordinator Team is responsible for leading, modernizing, and scaling the Account Coordinator operating model. This role partners closely with Sales, Operations, Service Providers, Bottlers, and Digital/Technology teams to simplify workflows, accelerate digital adoption, and ensure capacity and performance are aligned to business priorities.

This leader sets the agenda for how Account Coordinators operate, develop, and deliver—connecting frontline performance to measurable business outcomes while fostering a growth‑oriented, accountable culture across the Sales Support organization.

What You’ll Do For Us

Strategic Leadership & Growth Culture

• Set a clear vision and operating agenda for the Account Coordinator function that drives a growth culture rooted in accountability, continuous improvement, and customer value creation.
• Lead, coach, and develop managers and associates to build strong business acumen, problem‑solving capability, and cross‑functional partnership skills.
• Translate enterprise and Sales priorities into clear expectations, behaviors, and performance measures for frontline teams.
  
  

Digital Adoption & Workflow Simplification

• Drive adoption of digital tools and platforms (e.g., CRM, routing, workflow, reporting) as the primary way Account Coordinators manage work and deliver results.
• Eliminate manual, duplicative, or low‑value work by simplifying and standardizing workflows across Sales Support domains.
• Partner with Sales, Technology, and Operations teams to co‑design scalable, user‑centered processes that improve speed, quality, and associate experience.
  
  

Data‑Driven Capacity & Performance Management

• Use data and analytics to proactively manage capacity, demand, and workload distribution across the Account Coordinator organization.
• Establish clear performance metrics that link associate activity, productivity, and quality outcomes to customer experience, revenue protection, cost efficiency, and profit.
• Leverage insights to prioritize work, inform staffing models, and guide continuous improvement efforts.
  
  

Cross‑Functional Problem Solving & Partnership

• Collaboratively solve complex business problems across all Sales Support domains, including equipment, service, supply chain, billing, and customer readiness.
• Serve as a key connector between Account Coordinators, Sales teams, service providers, bottlers, and other operations partners to ensure aligned execution.
• Provide operational leadership and subject‑matter expertise in support of customer selling efforts and stewardship activities.
  
  

Business Planning & Financial Stewardship

• Play an active role in annual and long‑range business planning by aligning Sales Support capacity, capabilities, and investments to growth priorities.
• Connect frontline execution to financial outcomes, ensuring decisions balance customer needs with company profitability.
• Lead or contribute to cost management initiatives through smarter planning, digital enablement, and operational discipline.
  
  

Required

Qualifications & Requirements

• Bachelor’s degree in Business or a related field.
• 7 years of experience across sales support, operations, customer management, or adjacent functional leadership roles.
• Proven success leading teams through operational change, digital adoption, and process simplification.
• Strong analytical capability with demonstrated experience using data to manage performance, capacity, and business outcomes.
• Ability to influence and align senior stakeholders across Sales, Operations, Technology, and external partners.
  
  

Preferred / Ideal

• Experience leading large frontline or hybrid service organizations.
• Experience prioritizing investment w/ IT in a Product Operating or similar environment
• Demonstrated ability to co‑develop processes with Sales teams and service providers.
• Experience connecting operational execution to financial results and strategic goals.
• Strong executive communication skills with the ability to tell a compelling, data‑backed story that drives action.
  
  

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
  
  

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Pay Range

United States of America: $141,000 - $165,200

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage

30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities

Atlanta

Travel Required

00% - 25%

Relocation Provided:

No

Job Posting End Date

May 8, 2026

Our Purpose And Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130 years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Pay Range:United States of America: $0 - $0

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Long-term Incentive Reference Value Percentage:0 - 20

Long-term Incentive reference value is a market-based competitive value for your role