Youth Program Case Manager

Job Summary:

Through a strong Christian worldview, assists residents in addressing spiritual, physical, behavioral, and emotional needs. Provides dedicated care to residents; identifying needs, determining eligibility and referral for a variety of social services, and guiding youth through the program helping to provide holistic stability. Supports relevant programming for all youth, including gospel-centered lessons, bible-based character development, and academic improvement.

Supervisory Responsibilities:

•          This role does not currently supervise other staff; however, this role will supervise volunteers and interns as applicable.
•          Coaches, corrects, rewards, recognizes, and reviews volunteers and interns in accordance with TCM’s Core Values & policies.

Essential Job Functions:

Determines Eligibility and Develops Service Plans

•          Performs assessments that measure development of Pathways youth.
•          Develops resident Individual Service Plans after a needs assessment interview.
•          Interviews residents to determine their child’s needs and refers them to appropriate community resources.

Assists in Coordinating Care

•         Acts as liaison between residents, organizations, and agencies.
•          Provides emergency assistance, crisis intervention, and needed referrals.
•          Collaborates with Laura’s Home team to guide and support residents.
•          Updates resident files by recording each contact made with residents and families, and maintains records required for follow-up.
•          Provides a timely response to the needs of all residents on case load.
•          Serves as an advocate for individuals in the community, working with other community organizations to address issues facing assigned residents.

Supports Programming

•          Assists Pathways programming by supporting, serving, and ministering to our youth and families in a Christian environment conducive to transformation.
•          Attends daily pathways programming to build quality, caring relationships with the youth and families in order to enhance overall effectiveness of Pathways programming.
•          Assists in the infant and toddler, and preschool rooms as the census dictates.
•          Understands and enforces policies/procedures to maintain discipline and ensure safety at all times.

Other Responsibilities

  Actively grows and pursues continued education in community-based services and domain knowledge.