What are the responsibilities and job description for the Helpdesk Support Technician position at The Citadel?
Helpdesk Support Technician
The Citadel
Job no: 496687
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Information Technology
Do you have a background in technology support? Do you have a strong customer service background? Then check out the Helpdesk Support Technician position in the department of Information Technology Services at The Citadel College.
Helpdesk Support Technician
Job Responsibilities:
Do you have a background in technology support? Do you have a strong customer service background? Then check out the Helpdesk Support Technician position in the department of Information Technology Services at The Citadel College.
This role will:
- Work as a member of The Citadel's Information Technology Services team to provide technical IT phone and remote support to the College's Faculty, Staff, and Students.
- Responsible for performing daily tasks through The Citadel's IT ticket system
- Remotely discovering and resolving IT software issues: including virus removal, software installation, account assistance, and computer diagnostics and trouble-shooting.
- Responsible for the development of The Citadel's IT Knowledge Base.
- Record processes to relay standard information to entire ITS staff.
- Recognize and identify trend issues in The Citadel's community and participate in the resolution of such issues.
Minimum and Additional Requirements:
- Associate's degree
- One-year technical experience in computer system design, development, maintenance, and management OR an equivalent combination of training and experience
- Windows operating systems technical skills required.
- Excellent customer service skills; strong commitment to customer service.
- Excellent writing and verbal communication skills.
- Must be able to lift up to 50 lbs.
Preferred Qualifications:
CompTIA A Certification
Applications close: Mon, 19 May 2025 03:55:00 GMT
To apply, please visit: http://careers.pageuppeople.com/743/cw/en/job/496687
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