What are the responsibilities and job description for the Systems Support Technician position at Charleston Place Acquisition LLC?
We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.
Our Values
Own Your Integrity Deliver Grace Strive For Well-being
Act With Compassion Serve With Excellence Embrace Humility
Position Summary
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position. Systems Support Technicians are responsible for first-tier support of users, systems and applications; troubleshooting and evaluating user issues; as well as configuration and provisioning user devices, accounts, peripherals and software. They comply with established security procedures; provides excellent customer service to guests and colleagues; and participate in departmental on-call rotations. Oversee day-to-day technical support for desktop systems hardware and software. Install, configure and troubleshoot desktop systems, workstations, and software. Support user mobile devices. Support guestroom and meeting room internet and entertainment systems. Maintain a professional attitude and exhibit excellent customer service skills while performing assigned tasks. Maintain confidentiality and security of all guest and general hotel information. Assist in other areas as needed.
Why Work at The Charleston Place
- Enjoy free meals in our employee café
- Paid Time Off based on hours worked, up to 16 days in your first year
- 8 Paid Public Holidays
- Wellness Reimbursement
- Up to 4.5% Company Match – Retirement Savings Plan
- Medical, Dental, Vision Insurance
- Flexible Spending Account
- Health Savings Account
Join Charleston’s most iconic hotel where our hospitality professionals are rooted in tradition and growing with purpose. We welcome all who arrive with open hands and open hearts.
Qualifications
- 1 to 2 years of IT experience in an environment with Windows servers and desktops
- Microsoft Active Directory.
- Microsoft 365
- Printers/scanners
- Windows 10
- Windows Server 2012/2016/2019
- Basic networking (TCP/IP, DNS, VLANs, etc.)
- Network Equipment (Cisco, Aruba, and Ruckus preferred)
- Hospitality experience preferred
The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.