What are the responsibilities and job description for the Product Management Advisor, EncircleRx Operations & Strategic Enablement - Evernorth - Hybrid position at The Cigna Group?
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POSITION SUMMARY:
The Product Management Advisor supports the operational, administrative, and business enablement activities of the EncircleRx program. This role is responsible for managing stakeholder requests, coordinating day-to-day product operations, maintaining business processes, developing reporting and operational insights, and driving process improvements that enhance efficiency and scalability. Partnering closely with Product Management, Sales, Account Management, Operations, and Implementation teams, the Advisor serves as a key operational resource, ensuring effective program support, streamlined workflows, and a positive stakeholder experience.
KEY RESPONSIBILITIES:
Operational Strategy & Governance
Serve as the operational lead for EncircleRx support and administration activities.
Manage request intake, prioritization, and governance processes to meet service levels and stakeholder expectations.
Assess workload demand and recommend resource allocation strategies.
Develop scalable processes and standards for product support operations.
Business Process Optimization
Identify inefficiencies and implement solutions that streamline workflows, reduce manual effort, and improve turnaround times.
Drive process improvements, automation opportunities, and self-service resources.
Establish operational best practices that enhance consistency, quality, and stakeholder experience.
Partner across teams to address process gaps and support continuous improvement.
Stakeholder Advisory & Business Enablement
Serve as a key resource for Product, Sales, Account Management, Implementation, Operations, and client-facing teams.
Provide guidance on product administration, operational processes, reporting, and program requirements.
Troubleshoot complex issues, identify root causes, and implement sustainable solutions.
Proactively develop tools and resources that improve team efficiency and effectiveness.
Reporting, Analytics & Business Insights
Monitor operational workload, request trends, support volumes, and capacity metrics.
Analyze data and provide actionable insights to support decision-making and prioritization.
Develop reports and dashboards that support operational planning and performance management.
Identify recurring trends and recommend efficiency and scalability improvements.
Knowledge Management & Organizational Enablement
Maintain product support documentation, templates, FAQs, and knowledge repositories.
Develop standardized tools and resources that promote consistency and reduce reliance on individual expertise.
Ensure operational processes and guidance are documented and accessible.
Foster knowledge-sharing practices that improve organizational effectiveness.
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
Bachelor's degree or equivalent work experience.
Experience in product operations, business operations, program administration, healthcare operations, or related functions.
Strong analytical, problem-solving, and data interpretation skills.
Experience developing, redesigning, and improving business processes, operational workflows, and governance practices.
Proven ability to manage multiple priorities and work independently in a fast-paced environment.
Strong communication, stakeholder management, and cross-functional leadership skills.
Advanced proficiency in Microsoft Excel, reporting tools, dashboards, performance metrics, and business documentation.
Experience supporting pharmacy benefit management (PBM), healthcare, or pharmacy-related programs.
Knowledge of automation tools, continuous improvement methodologies, and workflow optimization.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.