What are the responsibilities and job description for the Director of Global HR Operations position at The Church of Jesus Christ of Latter-day Saints?
Job Description
The Director of Global HR Operations provides enterprise-wide leadership across multiple HR operational teams, with full people management responsibility for senior managers and managers.Oversight includes HR Technology, HR Data, HR Services, and the Service Missionary Office.
This role partners closely with Human Resource Department leadership, area and department leaders, global HR teams, Centers of Excellence (COEs), Global Workforce Communications, and legal counsel to define and deliver HR operations that effectively support the organization’s global mission and diverse, mixed workforce.
Responsibilities
Enterprise-Wide Strategic Leadership
The Director of Global HR Operations is responsible for setting and driving enterprise HR strategy in the following areas:
This role provides executive-level oversight and leadership for the following teams and functions:
Through division HR teams, the Director is accountable for delivering and overseeing the following essential HR services and processes:[SR1.1]
QUALIFICATIONS
Preferred
About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
The Director of Global HR Operations provides enterprise-wide leadership across multiple HR operational teams, with full people management responsibility for senior managers and managers.Oversight includes HR Technology, HR Data, HR Services, and the Service Missionary Office.
This role partners closely with Human Resource Department leadership, area and department leaders, global HR teams, Centers of Excellence (COEs), Global Workforce Communications, and legal counsel to define and deliver HR operations that effectively support the organization’s global mission and diverse, mixed workforce.
Responsibilities
Enterprise-Wide Strategic Leadership
The Director of Global HR Operations is responsible for setting and driving enterprise HR strategy in the following areas:
- HR Technology strategy
- HR service delivery channel strategy
- HR data, analytics, and dashboard content strategy
- Participation in and leadership of organization-level projects and initiatives
This role provides executive-level oversight and leadership for the following teams and functions:
- HR Technology
- HR Data & Reporting
- HR Services
- Service Missionary Office
- Providing consultative leadership support to senior executives and organizational leaders
- Representing Human Resources in cross-functional and enterprise-wide initiatives
- Partnering with leaders to align HR operational solutions to business needs
Through division HR teams, the Director is accountable for delivering and overseeing the following essential HR services and processes:[SR1.1]
- Global HCM system support[SR2.1][MT2.2] – Full Scale Oracle HCM
- HR communications assets and channels (templates, channels, etc.)
- Expatriate administration processes[MT3.1][SR3.2]
- Timekeeping exception processes, reporting, administration, and issue resolution
- Merit system administration[MT4.1][SR4.2]
- Salary survey data submission[MT5.1]
- FTE vacancy process management, including returning vacancies to BAC
- Global background check administration and vendor partnership
- Quality of hire survey administration[MT6.1]
- Administration and guidance related to special pay and allowances (geographic, regional, and other pay practices)
QUALIFICATIONS
- Bachelor’s degree in a related field
- 15 years industry-related experience
- 10 years people management experience
- Deep strategic and HR operational knowledge
- Familiarity with best practices of HR functions
- Key skills and core competencies include the ability to:
- Lead multi-level teams
- Coach and develop employees
- Provide exceptional customer service to a large and diverse customer base
- Continuously improve, innovate, and create a culture of quality management and customer
- Use data, analytics, and forecasting
- Drive Talent Management strategy through forward thinking, awareness of industry trends, and
- Proactively shape new solutions to meet evolving business needs
- Connect business needs with financial implications through a strong financial aptitude
- Build relationships
- Consult with business leaders
- Think strategically and systematically to solve complex problems
- Develop and implement short to long term business strategies
- Lead and implement organizational change
- Communicate effectively in writing and verbally through influence and compromise
- Utilize deep strategic and Human Resource operational knowledge
- Think globally
- Diagnose and scope complex work
- Leverage a mixed workforce to add value to the organization
- Collaborate with and influence others
- To successfully perform the essential functions of the job there may be physical requirements which
Preferred
- Master’s degree in a related field
- Experience working as a senior leader in a Human Resource Operations or Technology role for a
About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.