What are the responsibilities and job description for the Navigator position at the Chickasaw Nation?
We are currently looking for a Full Time Navigator to join our Residential Treatment Section team located at the Nittak Himitta Womens and Childrens Recovery Center working M-F from 8 a.m. to 5 p.m.
Summary:
Responsible and accountable for direct and indirect patient care across the care continuum, with an emphasis on outpatient care, for designated populations.
Responsibilities:
- Coordinates and facilitates initial consultation and screenings to assess service needs
- Accurately documents all proceedings through appropriate recordkeeping in the electronic health records system
- Develops and maintains cooperative referral relationships; facilitates and tracks referrals
- Identifies, coordinates, and connects individuals to available resources
- Maintains an up-to-date log for all patient callbacks, including call dates, outcomes/results, next planned contact, and related information needed to accurately track and report statistics of patient contacts
- Independently, or with assistance of qualified team members, utilizes and teaches problem solving techniques to individuals and/or groups
- Serves as the system navigator for divisions’ shared patients/families and is directly accessible as the point of contact to address their questions and concerns
- Assists patients/families in resolving potential issues related to health care and financial or social barriers (request interpreters, transportation services, or prescription assistance as appropriate)
- Provides immediate crisis diversion
- Attends both mandatory in-service trainings and related conferences and shares content of educational programs attended with team
- Recovery Resource Services program only: Navigator is responsible for coordinating all available and necessary services for drug court participants including, but not limited to, monitoring each participant’s progress throughout the drug court process, working closely with the court system and law enforcement, attending drug court staffing, and other duties specific to the program
- Records care given and reports patient care observations
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Ability to practice appropriate boundaries including no social media contacts with present or former individuals served
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Ability to maintain a high level of confidentiality in all matters
- Good driving record and be insurable by the Chickasaw Nation
- Ability to work independently
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Understand Native American culture and tribal programs
- Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Communicates clinical information to patient in non-emergent setting
- Keeps written records
- Ability to work effectively in a stressful environment or situation
- Ability to recognize, interpret, and regulate your own emotions, and understand those of other people
- Ability to use a trauma-informed approach with individuals, which promotes environments of healing and recovery
- Demonstrates and prioritizes personal well-being and utilize available resources as needed to support others effectively
- Must have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)
- Ability to remain calm under stress
Skills:
Essential:
Essential:
- Basic Computer skills
- Demonstrates strong self-management skills, including maintaining a healthy work life balance to ensure quality customer service
Experience:
Essential:
Essential:
- 1 year directly related experience
Education:
Essential:
Essential:
- Bachelors Degree in directly related field
Credentials:
Essential:
Essential:
- Pass general background check
- Standard Driver's License
Working Conditions:
Essential:
Essential:
- Mental health treatment facility
- Mix of office/non-office settings
- Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
- Pass pre-employment drug test
- Fast-paced environment
- Team-oriented
- May be required to assist individuals who are under the influence
- Interacts with patients in difficult and/or emergency situations
- Sometimes bend, kneel, stoop, push, reach
- Use computer up to 50% of shift
- Sometimes lift and or carry up to 25 lbs
- Light to non-strenuous work
- Sitting up to 50% of shift
- Walking up to 25% of shift
- Subject to traveling and working at other locations or in other environments
- Travels up to 25%
- If applicable, must have at least one year of sobriety
- Must not have charges or arrests for substance abuse related offenses within the past two years
- May be required to assist individuals with unmanaged emotions
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off