What are the responsibilities and job description for the Surveillance Officer position at the Chickasaw Nation?
We are currently looking for a Part Time 38 Surveillance Officer to join our Washita Gaming Surveillance Team team located at the Washita Casino working .
Summary:
Ensures the safety of tribal assets through constant observation of all assigned areas.
Responsibilities:
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Prepares incident reports to establish video evidence and perform frequent audits to protect the Chickasaw Nation’s employees and assets
- Updates and reviews current list of barred and banned individuals ensuring strict compliance
- Operates a closed-circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Focus on a single task for pro-longed periods of time
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Define problems, collect data and establish facts
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Prepares role specific reports
Skills:
Essential:
Essential:
- Must be familiar with the Microsoft Office Suite of products
- Accurately type 25 words per minute
Experience:
Essential:
Essential:
- No prior experience required.
Education:
Essential:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
Essential:
- Pass gaming background check
- Pass Blackjack Test with 70 or higher
- Gaming license or permit as required by assigned position
Working Conditions:
Essential:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Potential exposure to blue and or white light
- Communications phone, computer
- Communications written, verbal
- Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
- Pass pre-employment drug test
- Use computer up to 100% of shift
- Manual dexterity
- Operate normal office equipment
- Sitting up to 100% of shift
- Constantly work in small or cramped areas
- Visual acuity for detail, distance, color, depth perception
- May work day shift
- May work evening shift
- May work holidays
- May work night shift
- May be on-call
- May work rotating shifts
- May work weekend shift