What are the responsibilities and job description for the Laboratory Assistant Manager position at the Chickasaw Nation?
We are currently looking for a Full Time Laboratory Assistant Manager to join our Laboratory Group team located at the Chickasaw Nation Medical Center.
Summary:
Assists the CNDH Laboratory Manager with the daily supervision, coordination and management of all laboratory services throughout the Chickasaw Nation Department of Health.
Responsibilities:
- Assists with the management of the CNDH Clinical Laboratory operations to assure accurate and timely laboratory results. Maintain 24/7 Laboratory Service at CNMC and open hours at the Satellite Clinic Laboratories
- Works to assure that Laboratory Services meet all applicable regulatory requirements. This may include but is not limited to the College of American Pathologists (CAP), The Joint Commission (TJC), Commission of Office Laboratory Accreditation (COLA), and Clinical Laboratory Improvement Amendments (CLIA)
- Supervises the laboratory staff to assure proper functioning of the department. This includes but is not limited to scheduling of staff, managing KRONOS applications, assuring that the CNDH Laboratories are properly staffed by competent individuals, evaluating staff performance and training needs, and making corrective actions as needed
- Identifies and respond to priority needs of patients, providers, and staff
- Manages the Laboratory quality control programs, identification, evaluation, and improvement of processes which are essential to positive patient outcomes, assists with the Laboratory’s participation in multidisciplinary committees, task forces, etc. as applicable, and evaluate and report Laboratory Performance Improvement on a regular basis to designated committees of CNDH
- Assess and implement new test systems and instrumentation in consultation with the Laboratory Director, Senior Medical Technologists, and Clinic Medical Technologist Supervisors
- Works to develop and maintain policies and procedures for the CNDH Laboratories
- Assures that the CNDH Laboratories meet all safety and infection control standards
- Serves as the Safety Officer for the Laboratory
- Assists with the management and monitoring of all business, contractual, and supply systems for CNDH Laboratories. This includes evaluating, recommending, and monitoring reference laboratories contracted for referred testing
- Serves on CNDH committees as applicable and as directed by the Lab Manager
- Performs duties as a technical consultant for satellite clinic laboratories
- Evaluates vendors and select proper/appropriate instrumentation for all clinical laboratory sites
- Works with facilities management for internal space and lab design to maintain adequate functional space to meet the needs of CNDH
- Performs all internal lab human resource functions for the clinical laboratory including selecting and interviewing candidates, managing employee action software functions, and onboarding new employees
- Manages and oversee the utilization of Kronos timekeeping system and work scheduling for all laboratory staff
- Works with Ancillary Committee staff to manage the clinical laboratory test formulary and continuously monitor the lab utilization of lab tests
- Make recommendations for adjusting the lab formulary as needed
- Manages and oversee the laboratory function as a clinical training site for technologist/technician and phlebotomy student
- Performs Laboratory testing if needed
- Conducts quality control procedures on equipment, reagents, and products
- Responds to external proficiency testing programs
- Evaluates results of quality control procedures and implements corrective actions when indicated
- Develops and maintains documentation as appropriate - files, logs, records, reports, etc.
- Ensures employees and resources complete assigned training and development
- Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
- Plans staff to meet operational needs
- Develops, communicates, monitors location- or function-specific procedures and guidelines
- Monitors and improves work performance of assigned teams as a whole and as individuals
- Meets goals by establishing productivity, quality and service standards, and identifies improvement opportunities
- Ensures all outcomes and deliverables meet organizational goals, objectives, and quality standards
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Ability to collaborate with and or coordinate efforts of others (e.g. cross-functional teams)
- Ability to adapt to new technological environments
- Ability to prepare clear and concise role-specific reports
- Ability to accept criticism and constructive feedback
- Able to work well with staff at all levels in the organization and general public
- Ability to work effectively in a stressful environment or situation
- Ensures compliance
- Ability to maintain a high level of confidentiality in all matters
- Resolves conflicts among personnel, projects and schedules
- Delegates to appropriate personnel and follows-up to ensure required results and standards are met
- Must be detail-oriented
- Must be self-motivated
- Ability to work independently
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge of industry best practices
- Basic project management skills, including communication, scope, and schedules
- Understanding of business fundamentals, processes, and documentation
- Knowledge of laboratory mathematics and statistics sufficient to establish quality controls, troubleshoot procedures and equipment, calculate and correlate test results, and set up and implement new procedures
- Knowledge to perform/monitor the full range of laboratory testing
- Knowledge of medical technology principles, techniques, and instruments
- Knowledge in the use of office automation equipment, basic computer skills and typing is necessary
- Knowledge of instructing techniques and practices
- Ability to choose solutions to challenges and make informed decisions by collecting relevant information and data and considering multiple viewpoints, cost-benefit, core values, etc.
- Ability to multitask
- Solves problems using a collaborative approach
- Establishes professional working relationships as appropriate
- Strong work ethic
- Ability to plan, organize and follow through on assignments
- Interpersonal skills to motivate, investigate, inspire
- Writes effective communications with team, departments, guests and management
- Ability to write clearly, concisely, and accurately (e.g. Reports, business correspondence, and procedure manuals demonstrating logic focus, critical thinking, and clarity with a diverse group of people, including employees, clients, general public, outside entities, administrative staff, and co-workers)
Skills:
Essential:
Essential:
- Basic Computer skills
- Must be flexible and be able to adapt to last minute changes
- Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
- Excellent Phone Skills
Experience:
Essential:
Essential:
- 1 year directly related management experience
- 5 years directly related experience
Education:
Essential:
Essential:
- High School, GED or Equivalent
- Bachelors Degree in directly related field
Credentials:
Essential:
Essential:
Essential:
- Pass general background check
- American Society of Clinical Pathology
- American Medical Technologist
- Medical Laboratory Scientist
- CLIA Technical Supervisor
- CN Core Leadership Level 2
Essential:
- This position requires completion of level two Core Leadership Training within 18 months of the hire or promotion date.
Working Conditions:
Essential:
Essential:
- Works in a hospital or clinic environment
- Sitting up to 75% of shift
- Standing up to 75% of shift
- Sometimes lift and or carry up to 15 lbs
- Frequently bend, kneel, stoop, push, reach
- Pass pre-employment drug test
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork