What are the responsibilities and job description for the Valet position at The Charleston Place?
The primary role of the Valet is to gain knowledge of all aspects of parking operations, including, but not limited to, valet parking operations, maintaining BHC Service standards, and prioritizing guest relationships.
Duties & Responsibilities
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
Duties & Responsibilities
- Ensures the valet ramp is always properly covered by a team member and never left unattended.
- Works at the busiest time, including evenings, weekends, and holidays, while properly leading the team.
- Understands what objectives are important to the hotel and ensures the entire team is focused on exceeding expectations.
- Treat guests, team members, and third-party vendors with courtesy, respect, and dignity.
- Practices preventative safety procedures daily.
- Immediately report all claims, accidents, and incidents to People and Culture and Security, while handling appropriately, with urgency, care, and concern.
- Must maintain stability, dependability, and professionalism when faced with changing, stressful, and challenging situations.
- Manages uniform and ticket inventory and ensures always prepared and stocked.
- Performs other duties as assigned for the operation.
- Strong customer service skills, guest relationship experience.
- Knowledge of front and back-of-house operations.
- Fluent and professional communication, both written and verbal.
- Works well under pressure, multitasking, and team player.
- Extreme attention to detail in all areas, organizational skills, and thinks strategically.
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Must be able to lift equipment, supplies, etc. of at least 30 pounds.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- The role may require extended periods of time on your feet, especially during peak hotel hours or events.
- Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.