Community Liaison

Community Liaison

Job Type: Full-time, Exempt
Schedule: Monday–Friday

We are seeking an experienced Community Liaison o join our team. Our team does amazing work that profoundly improves the quality of life of our patients and their families. Rediscover your passion for healthcare and the rewarding one-to-one patient connections that inspired you to enter healthcare to begin with.

Benefits

We offer a comprehensive benefits package for eligible full-time employees, which includes:

• Medical, dental, and vision insurance
• Health savings and flexible spending account options
• Retirement plan with employer contribution
• Employer-paid life and accidental death & dismemberment (AD&D) insurance
• Employee assistance program (EAP)
• Wellness and healthy lifestyle benefits
• Employee peer recognition program
• Annual anniversary/retention bonus opportunities
• Competitive paid time off (PTO)

Full details of benefits and specific eligibility (including any minimum scheduled hours for certain benefits) are provided during the interview and onboarding process.

Drives referral growth and territory performance through advanced relationship management, strategic outreach, and referral source education. Serves as a trusted hospice resource to referral partners and mentors Level I representatives.

ESSENTIAL FUNCTIONS:

Strategic Relationship Management

·     Develops and strengthens long-term referral partnerships with high-volume, high-influence referral sources.

·     Independently manages assigned territory to meet or exceed census, admission and length-of-stay goals.

·     Proactively identifies and develops new referral opportunities within hospitals, ECFs, physician practices and community agencies.

·     Builds credibility with clinical and administrative referral staff, including physicians, discharge planners, case managers and social workers.

Market Growth and Hospice Education:

·     Serves as a subject-matter expert on hospice eligibility, regulations and best-practice referral timing.

·     Delivers advanced hospice education, including in-services, CE-supported programs and community presentations.

·     Builds data strategies to communicate hospice outcomes, quality metrics and service differentiators to referral sources.

·     Maintains awareness of hospice regulatory requirements, industry trends and competitor activity and shares these with referral sources regularly.

 Reporting & Data Management:

·     Analyzes referral and territory data to adjust outreach strategies.

·     Ensures CRM data accuracy and completeness.

·     Provides insight and recommendations to leadership based on territory performance.

 ADDITIONAL FUNCTIONS:

·     Committed to agency resolution against fraud and abuse.

·     Knowledgeable in hospice philosophy and state and federal rules and regulations.

·     Arrives to work and meetings on time and ready to work.

·     Protects confidentiality of patients/families and other Agency employees.

·     Participates educational meetings/conferences for professional growth as required.

·     Sees change as an opportunity and maintains a level of flexibility which allows for adaptation to new ways of performing.

·     Follows directions and policies that allow for an organizational commitment to working under time pressures without sacrificing quality.

·     Performs other duties that may be assigned.

 JOB REQUIREMENTS:

 Possess the following abilities: 

·         Speak in ordinary conversational tones utilizing the English/American language

·         Hear ordinary conversations

·         See with the visual acuity necessary to perform the Essential Functions listed in this Job Description.

·         Have simultaneous use of hands, wrists, and fingers (example: writing, typing, data entry)

·         Maintains a current driver’s license.

 Qualifications:

·         Bachelor’s Degree preferred.

·         Healthcare experience in nursing, social work, or related field desired.

·         Minimum of two years sales experience, preferably in a healthcare related field.

·         Requires excellent written and oral communication skills