What are the responsibilities and job description for the Service Desk Specialist position at The Brooklyn Hospital Center?
Company Description
The Brooklyn Hospital Center (TBHC) has been serving the Brooklyn community since 1845 and is the only hospital located in Downtown Brooklyn. With 464 beds, TBHC provides both primary and specialized medical care to over 300,000 patients annually. As a clinical affiliate of Mount Sinai Health Hospital and an academic partner of The Icahn School of Medicine at Mount Sinai, TBHC offers cutting-edge technology and advanced surgical services. In addition, the hospital has independently accredited residency programs, training more than 250 physicians annually in various disciplines.
Role Description
This is a full-time, on-site Service Desk Specialist role located in New York, NY. The Service Desk Specialist will provide technical support, assist in troubleshooting, resolve help desk inquiries, and manage service desk operations. Additional responsibilities include maintaining user support documentation, escalating unresolved issues to higher-level technicians, and ensuring timely resolution of IT-related problems while delivering exceptional customer service.
Qualifications
- Proficiency in Technical Support and Troubleshooting for hardware, software, and systems
- Experience in managing Service Desk and Help Desk Support operations
- Familiarity with information technology principles and ability to adapt to evolving IT environments
- Strong problem-solving, communication, and organizational skills
- Ability to work effectively in a fast-paced healthcare setting
- High school diploma or equivalent required; associate or bachelor's degree in IT or related field preferred
- Certifications such as CompTIA A , ITIL, or similar are a plus