Outbound Sales Representative

About the Role
Love the thrill of a great conversation and the satisfaction of closing the deal? We're looking for an experienced Outbound Telesales Representative to reach out to our existing plan holders and help them renew into a subscription-based plan. This isn't cold-calling strangers. You'll be speaking with customers who already know us, and your job is to educate, build trust, and make us their warranty provider of choice.

What You'll Do

• Make outbound calls to existing plan holders to inform, educate, and renew their coverage
• Manage your own callback schedule to connect with your assigned customers
• Build trust and rapport through active listening, empathy, and conversation tools to work through objections
• Use reporting tools to gather customer insights and track your progress
• Hit growth goals through your own effort and by collaborating with the team
• Stay sharp on our products, services, and what competitors are offering
• Thrive in a fast-moving, ever-changing environment

What You Bring

• 3 years of outbound telesales experience, including cold-calling, with verifiable success you can point to
• A proven track record of meeting or exceeding goals
• Excellent communication skills: professional, courteous, and grammatically polished
• Strong listening, persuasion, and interpersonal skills
• A self-motivated, competitive spirit and the confidence to ask for the renewal
• The composure to stay calm and professional, even when a call gets tough
• Solid work ethic and integrity
• Comfort with computers, email, voicemail systems, and mobile technology, plus general office equipment
• High school diploma or equivalent (college degree preferred)

Bonus Points

• Understanding of real estate transactions and the role of a home warranty

Schedule

• Monday-Friday, 10:00 a.m. to 6:00 p.m. EST.
• Regular, consistent, and punctual attendance is a must
• Ability to work a variable weekday schedule when needed

Why You'll Love It
You'll be talking with warm leads who already have a relationship with us, backed by training, conversation tools, and a team that shares ideas and celebrates wins. If you're a goal-crusher who believes in educating customers rather than pressuring them, we'd love to meet you.