What are the responsibilities and job description for the Customer Service Representative-Direct Hire Opportunity position at The Bradley Group?
Bradley Professional is currently seeking a Customer Service Representative for their client, a furniture distributor located in High Point, NC.
This is a Direct Hire/Permanent Opportunity.
Key Responsibilities
· Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting
· Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency
· Coordinate issue resolution with sales, management, warehouse and service teams
· Manage customer accounts, quotes, and orders
· Monitor lead times and order status
· Coordinate issue resolution with sales, management, warehouse and service teams
· Establish and support customer relationships and account growth
Qualifications
· Bachelor’s degree and/or 3 years of customer service experience preferred
· Excellent communication, interpersonal, and organizational skills
· Strong computer proficiency with exceptional attention to detail
· Proactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving
· Proficiency in Microsoft Word and Excel preferred
Salary : $50,000 - $55,000