What are the responsibilities and job description for the Customer Service Representative position at Eichholtz?
Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC.
Responsibility
The following tasks are your main responsibilities:
Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting
Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency
Coordinate issue resolution with sales, management, warehouse and service teams
Manage customer accounts, quotes, and orders
Monitor lead times and order status
Coordinate issue resolution with sales, management, warehouse and service teams
Establish and support customer relationships and account growth
Sounds this fun to you? Apply now and join our team!
Our ideal candidate:
You are representative, pro active and have a high level op responsibility, besides that you are/have:
Bachelor’s degree and/or 3 years of customer service experience preferred
Excellent communication, interpersonal, and organizational skills
Strong computer proficiency with exceptional attention to detail
Proactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving
Proficiency in Microsoft Word and Excel preferred
About us
Eichholtz is a leading international wholesaler of luxury furniture, lighting and home accessories. At Eichholtz you will be part of an innovative, ambitious and fast-growing company where the vision of the organization is embedded in everything we do. Driven by creativity, passion, and a commitment to excellence, we strive to become the world’s most inspiring creator of exceptional interiors and atmospheres.
Interested and/or questions?
Apply today! Contact Rich Lugo (rlugo@eichholtzusa.com) or Kristy O’Rourke (korourke@eichholtzusa.com).