Service Support Coordinator

Bradley Professional is currently seeking a Service Support Coordinator for their client located in Greensboro, NC.

This is a Direct Hire position.

The Service Support Coordinator is a reliable and detail-oriented professional supporting daily service activities, coordinating internal and external resources, and helping ensure a very smooth business operation in the service department. This role contributes to customer satisfaction, efficient workflow management, and accurate inventory and purchasing processes while collaborating across teams to meet our operational needs. This role is based 100% onsite.

ESSENTIAL RESPONSIBILITIES include the following and other duties as assigned:

·        Respond to incoming customer service calls and address inquiries and direct requests to appropriate departments

• Prepare and provide accurate quotes for customer service labor and replacement parts
• Coordinate and dispatch field service engineers to customer sites as needed through timely and efficient scheduling
• Generate and issue purchase orders to suppliers based on parts requests and customer purchase orders
• Monitor usage trends and demand for commonly used parts and initiate purchase orders as needed to maintain adequate inventory levels
• Assist in managing salvaged parts inventory by tracking available components, maintaining accurate inventory records, and supporting the reuse of serviceable parts
• Perform monthly service parts inventory cycle counts and investigate discrepancies as applicable
• Identify potential shortages and develop proactive solutions and strategies to maintain appropriate inventory levels
• Crosstrain in additional operational areas such as cycle counting of finished goods and serial number tracking

QUALIFICATIONS AND REQUIREMENTS: Successful performance in this role requires the ability to effectively carry out the essential job responsibilities. The qualifications outlined below reflect the knowledge, skills, and abilities needed for the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform the essential functions of the job.

EDUCATION & EXPERIENCE

·        High school diploma or equivalent required; associate degree in Business Administration, Supply Chain Management, or a related field preferred

·        3 years of experience in customer service, service coordination, inventory control, purchasing, or a related administrative role preferred

·        Proficiency in Microsoft Office Applications, primarily Excel, needed to perform successfully in this role

·        Strong Attention to detail

·        Ability to quickly learn and adapt to new business applications and CRM platforms

·        Experience preparing quotes and processing purchase orders preferred

KEY COMPETENCIES

·        Strong organizational skills with the ability to prioritize tasks and meet deadlines

·        Able to navigate and thrive within a small and fast-paced environment

·        Highly adaptable

·        Collaborative team player who builds strong relationships

·        Dependable and punctual

·        Effective communicator who conveys ideas clearly and listens actively