Technical Support Specialist

Technical Support Operations Coordinator

Location: 75227, Dallas, TX

Employment Type: Full-Time

Are you highly organized, detail-oriented, and skilled at keeping multiple projects moving at once? We're seeking a Technical Support Operations Coordinator to join a growing team within a leading HVAC manufacturing organization. This is an excellent entry-level opportunity for someone looking to build a career in operations, customer support, project coordination, or technical services.

In this role, you'll serve as a critical communication and coordination hub between customers, contractors, technical specialists, and internal departments. You'll help ensure technical support cases are properly documented, tracked, and resolved while delivering a professional customer experience.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping things organized, we'd love to hear from you.

What You'll Do

Customer & Contractor Support

• Serve as a primary point of contact for technical support and warranty-related inquiries via email and phone.
• Communicate professionally with contractors, distributors, sales representatives, and internal teams.
• Request and collect jobsite documentation, photos, equipment information, and supporting materials.
• Coordinate customer follow-ups, conference calls, and field service visits.
• Maintain consistent, professional communication throughout the support process.

Case Management & Documentation

• Create, update, and manage support cases using project management software.
• Track open issues, action items, deadlines, and follow-up requirements.
• Maintain accurate records of customer communications, reports, and technical documentation.
• Ensure all case information is complete and properly organized before escalation.

Operational Coordination

• Support day-to-day operations within the Technical Services and Warranty team.
• Prepare case summaries and status updates for management review.
• Help maintain communication flow between customers and internal departments.
• Monitor ongoing projects and ensure timely follow-up on outstanding items.

Escalation & Process Support

• Escalate issues requiring management, engineering, quality, or warranty review.
• Identify recurring issues, communication gaps, and process improvement opportunities.
• Assist with reporting, project tracking, and operational improvement initiatives.
• Support the creation of customer-facing communications and internal documentation.

What We're Looking For

Required Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• High level of attention to detail and documentation accuracy.
• Ability to manage multiple priorities in a deadline-driven environment.
• Customer service, administrative support, or coordination experience.
• Proficiency with Microsoft Office Suite and email communication tools.

Preferred Qualifications

• Experience with project management software such as ClickUp, Asana, Monday.com, or similar platforms.
• Background in manufacturing, construction, service coordination, warranty administration, operations support, or related fields.
• HVAC industry experience is a plus, but not required.

Ideal Candidate Traits

• Process-oriented and highly organized.
• Strong sense of accountability and ownership.
• Professional and composed under pressure.
• Self-motivated with the ability to work independently.
• Strong problem-solving and prioritization skills.
• Passion for delivering exceptional customer support.

Why Join Us?

• Entry-level opportunity with long-term career growth potential.
• Exposure to manufacturing operations, technical services, and project coordination.
• Collaborative team environment with opportunities to learn from experienced professionals.
• Stable and growing industry with ongoing professional development opportunities.
• Make a direct impact by helping customers and supporting critical operational processes.

If you're looking for an opportunity to build valuable operational and customer service experience while growing your career with an established manufacturing organization, we encourage you to apply.