What are the responsibilities and job description for the Tier 2 Technical Support/Operations Specialist position at Forbes Technical Consulting?
Tier 2 Technical Support/Operations Specialist (TX)
Location: Plano, TX (100% onsite)
Type: 6 month contract with potential for Direct Hire after the contract period
Travel: Occasional travel to production sites (20% likely).
Responsibilities:
- Provide Tier 2 and Tier 3 technical support across enterprise-level environments.
- Troubleshoot and resolve hardware, software, and network issues for end users.
- Support multi-site operations with occasional on-site visits (at times 20-40% travel).
- Maintain and administer systems including Active Directory, Microsoft/Windows, Google Suite, and ITSM tools like ServiceNow.
- Assist with identity and access management processes.
- Contribute to the development and maintenance of technical documentation and knowledge bases.
- Participate in project-based tasks, including system implementations and upgrades.
- Ensure adherence to IT service management (ITSM) practices and service level agreements.
- Manage IT asset inventory in alignment with asset management protocols.
Required Skills:
- 3 years of hands-on experience in IT end-user and systems support (Tier 2/3 experience needed)
- 3 years experience with Microsoft/Windows environments and Google Suite
- 3 years experience with Active Directory (user/admin account management, permissions)
- Prior ServiceNow (or equivalent ITSM platform) experience
- Strong problem-solving skills and ability to perform effectively under pressure.
- Preferred Certs: CompTIA A , Microsoft certifications (MCP, MCSA), and/or ITIL v3/v4
Contact:
Ashley Falkenberg | Senior Recruiting Consultant
Forbes Technical Consulting LLC | 343 W Erie St. Suite 520 | Chicago, IL 60654
E ajones@forbestc.com
Salary : $25 - $27