What are the responsibilities and job description for the Billing Specialist (Collector) position at The Baton Rouge Clinic, AMC?
Description:
The Baton Rouge Clinic, AMC is seeking a detail-oriented Medical Collector to join our team. This role is essential in managing medical billing claims and ensuring accurate insurance collections, contributing directly to our mission of delivering high-quality healthcare services.
Essential Duties and Responsibilities:
- Contact patients and guarantors by phone and mail regarding outstanding account balances, ensuring timely and professional follow-up.
- Work with attorneys and third-party collection agencies to monitor account status, resolve billing issues, and facilitate account resolution.
- Communicate with patients in a courteous, empathetic, and professional manner while confidently securing payment arrangements and resolving account concerns.
- Research and resolve account discrepancies by thinking critically and working independently to identify appropriate solutions.
- Maintain accurate documentation of collection activities and account updates in accordance with company policies and healthcare regulations.
- Collaborate with billing, customer service, and administrative teams to ensure efficient account management and exceptional patient service.
- Uphold patient confidentiality and comply with all applicable HIPAA guidelines and organizational policies.
- Strong verbal and written communication skills with the ability to remain professional in challenging situations.
- Excellent customer service and conflict resolution abilities.
- Self-motivated with strong problem-solving skills and the ability to work independently while contributing effectively to a team environment.
- Positive attitude, attention to detail, and commitment to delivering outstanding patient experiences while achieving collection goals.
No Remote Work
Requirements:Experience:
- Six months of Billing Office Experience preferred.
- Strong knowledge of medical terminology and healthcare regulations.
- Familiarity with EPIC systems and medical collection processes is a plus.
- Ability to communicate effectively with patients and healthcare staff.
Physical Requirements:
- Ability to stand, walk, bend, and reach throughout the workday.
- Ability to lift up to 50 pounds, with or without reasonable accommodation.
- Ability to perform patient care activities and operate standard medical equipment.
- Ability to use computers and standard office equipment.
Salary : $35,057 - $46,597