What are the responsibilities and job description for the Associate, Client Operations Representative I position at The Bank of New York Mellon Corporation?
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate Client Operations Representative to join our team. This role is located in Pittsburgh PA.
In this role, you’ll make an impact in the following ways:
- Serve as the technical expert for complex transactions and processes on a daily basis and provide work direction for the team.
- Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures.
- Respond to client questions on BNY Mellon product features and provide technical assistance for the most complex issues escalated by junior team members.
- Research and resolve complex operational or client issues, identify trends in client issues, and propose solutions.
- Provide status updates on problem resolution and outstanding issues to other teams and direct inquiries to appropriate resources at BNY Mellon.
- Assist with process improvement by contributing ideas to improve team efficiency and coordinate implementation of resulting process changes.
- Provide guidance to less experienced staff and may serve as the team leader for a team of support staff.
- Be responsible for the quality and completion of own work and help develop and contribute to the achievement of team objectives.
To be successful in this role, we’re seeking the following:
- High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor’s degree preferred.
- 3-5 years of total work experience preferred.
- Experience in financial services preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
