What are the responsibilities and job description for the Associate, Client Operations Representative I position at BNY External Career Site?
We’re seeking a future team member for the role of Associate Client Operations Representative to join our team. This role is located in Pittsburgh PA.
In this role, you’ll make an impact in the following ways:
- Serve as the technical expert for complex transactions and processes on a daily basis and provide work direction for the team.
- Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures.
- Respond to client questions on BNY Mellon product features and provide technical assistance for the most complex issues escalated by junior team members.
- Research and resolve complex operational or client issues, identify trends in client issues, and propose solutions.
- Provide status updates on problem resolution and outstanding issues to other teams and direct inquiries to appropriate resources at BNY Mellon.
- Assist with process improvement by contributing ideas to improve team efficiency and coordinate implementation of resulting process changes.
- Provide guidance to less experienced staff and may serve as the team leader for a team of support staff.
- Be responsible for the quality and completion of own work and help develop and contribute to the achievement of team objectives.
To be successful in this role, we’re seeking the following:
- High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor’s degree preferred.
- 3-5 years of total work experience preferred.
- Experience in financial services preferred.